Eckoh, a U.K.-based provider of technology that secures payment information in call-center environments has launched a new solution to do the same for live chat. Eckoh was able to expand its security solution to live chat after its July 2016 acquisition of Klick2Contact. The London-based company offered a hosted suite of services designed to help e-commerce companies interact in real time with their customers through more channels. As more companies implement live chat for customer service, the ability to accept payments while still remaining in compliance with PCI requirements becomes increasingly important.
“By combining Eckoh’s secure payment capability with K2C’s Live Chat, Eckoh has created a new, flexible and scalable way to take secure, hassle-free, PCI compliant online payments,” said Nik Philpot, CEO of Eckoh. “The solution has benefits for consumers and retailers alike and it will enhance our ability to cross-sell between the Eckoh and K2C customer bases. We are delighted to be able to launch this new joint initiative so soon after the K2C acquisition and to have extended our integrated portfolio of card-not-present secure payment solutions.”