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CNP Jobs

Companies in the CNP universe are hiring. Look for opportunities on our job board or post your open positions. CardNotPresent.com sponsors receive unlimited free posts on the board. Non-sponsors can take advantage and post for $500 per month. For an extra fee, CardNotPresent.com senior staff will evaluate respondents and send the most qualified applicants.

Send us your posting here: info@CardNotPresent.com

Verifi Jobs

Sr. Team Lead, Chargeback Recovery | Las Vegas, NV, USA

Verifi is looking for talented Sr. Team Lead, Chargeback Recovery to join our company.

At Verifi you can have an immediate impact on product creation and client satisfaction. In a company with an energetic environment, you will have an opportunity to work amongst individuals considered to be seasoned experts within the payment industry.

Join Verifi and you join the leading solution in the ecommerce marketplace for payment and risk management.

You will be responsible for:

  • Manages workflow and assigns case work as required to ensure department and client SLAs are met.
  • Works closely with Director, Chargeback Operations on handling day to day personnel issues and makes recommendations regarding hiring, promotions and terminations.
  • Assists with tracking operational performance data and communicating status updates to the Director, Chargeback Operations.
  • Identifies and recommends appropriate process improvements to accommodate client, system and other business changes.
  • Coaches staff, provides constructive feedback, rewards and recognizes employees for accomplishments, ensuring high morale and alignment with company culture
  • Leads projects and provides input on Chargeback Operations team needs.
  • Works with Director, Chargeback Operations to troubleshoot escalated issues.
  • Additional duties may be assigned.

You bring to the table your:

  • Bachelor's Degree in Business related field preferred.
  • Minimum of 3years of leadership experience in an eCommerce, Payment Processing or Back Office Operations environment.
  • Knowledge on association rules and regulations for Chargebacks
  • Experience working with a remote supervisor
  • Experience working in a high volume, fast paced environment with specific SLAs in place to meet customer/ client expectations.
  • Strong knowledge with MS Office
  • Previous experience coaching against procedures and processes preferred
  • Superior written and verbal communication skills.
  • Demonstrated ability to manage multiple tasks and meet deadlines.
  • Demonstrated ability to critically think through issues and analyze data to recommend solutions.

    We are located in Las Vegas and offer:
  • Dynamic, stimulating and open environment with opportunity for personal development.
  • 100% Paid Medical, Dental, Vision and Life Insurance premiums
  • 401k, Competitive salary, Paid Time Off, and Paid Holidays
  • Complimentary food
  • Socially conscious and community oriented company
  • Energized employment filled with activities and events
  • Base Salary, plus bonus, and stock options

To apply, please click on the following link: http://bit.ly/1qTqlBx


Vesta Jobs

JOB TITLE: Vice President, Ecommerce Risk & Fraud Operations - Portland, OR or Atlanta, GA, USA

Vesta Corporation is currently seeking a Vice President, Ecommerce Risk & Fraud Operations, located in either Portland, OR or Atlanta, GA. If you want to work alongside people who like breaking new ground in electronic commerce and payment processing, have a commitment to achievement and enjoy the benefits of working hard, check us out.  We thrive on teamwork in an environment that is never boring and where challenges lead to learning opportunities.

POSITION SUMMARY:

The Vice President, Ecommerce Risk & Fraud Operations will be a leader who understands fraud trends in the ecommerce and payments businesses, and knows how to evaluate, mitigate and remediate those risks on behalf of Vesta. We are a unique combination of merchant and processor, so understanding ecommerce fraud from both of these perspectives is critical to the success of this role. This position will be report to the Chief Risk and Date Officer, and may lead a team of people. Travel will be required.

Responsibilities

  • Lead and direct ecommerce risk operations as a partner to the business, supporting a balance between customer experiences and retaining the appropriate risk management discipline to achieve the strategic goal of the business. Champion the goals, strategies and efforts of fraud mitigation throughout the company
  • Responsible for the management of ecommerce risk levels, tracking and reporting the fraud performance metrics across product lines and geographies
  • Collaborate with internal business units to embrace best practices and leverage new data sources that help improve customer experience and business efficiency, reduce losses and empower innovation
  • Work with Sales and Marketing to articulate fraud mitigation best practices and advanced fraud detection technologies in the ecommerce sales process. Identify and assess potential risk levels and systemic impacts to ensure risks are mitigated within the scope of the project
  • Experience working with a product development team to align the feature road map for fraud mitigation and management tools with risk operation’s needs.
  • Define and execute the ecommerce fraud strategy road-map. Identify and mitigate issues that create gaps or weaknesses in risk management processes
  • Manage ecommerce risk-related projects to ensure smooth and efficient on-boarding of new customers. Thoroughly review and evaluate business requirements and functional requirements to ensure all key risk requirements are addressed when on-boarding new customers
  • Deliver under aggressive timelines, work effectively with leaderships across the organization
  • Manage for excellence, provide leadership, and foster a high-performance culture within the team

Qualifications:

  • Extensive experience in e-commence payments, comprehensive understanding of customer online shopping behaviors, challenge of payments fraud in ecommerce and industry’s best practices in mitigating card-not-present (CNP) fraud
  • Experience managing CNP fraud for merchants and/or processors with a mix of international customer base
  • Have deep knowledge of e-commerce fraud patterns, especially in digital products
  • Experience incorporating social media/social data into risk evaluation
  • Familiar with predictive modeling and rule-based system. Experience in performance analysis of fraud models and rule sets. Ability to identify the weakness in the fraud system and articulate the weakness to data scientists
  • Experience in working with a variety of fraud prevention tools and tactics
  • Strong communication skills. Ability to articulate the company’s value to customers, to work with and guide customers on the best practices on CNP fraud management
  • Familiar with identity management, common practice in consumer authentication in e-commerce context.  Have experience designing and implementing policies and procedures for efficient authentication of customers
  • Familiar with card association’s programs on chargeback monitoring and acquirers’ procedures in managing merchant fraud

Please submit your resume if you are interested in finding out more about this role to http://bit.ly/295yPAx.

Vesta will not be accepting resumes from search firms.


Vesta Jobs

JOB TITLE: Senior Product Manager, Payment Solutions - Atlanta, GA or Portland, OR, USA

Vesta Corporation is currently seeking a Senior Product Manager, Payment Solutions, located in either Atlanta, GA or Portland, OR. If you want to work alongside people who like breaking new ground in electronic commerce and payment processing, have a commitment to achievement and enjoy the benefits of working hard, check us out.  We thrive on teamwork in an environment that is never boring and where challenges lead to learning opportunities.  Travel will be required.

POSITION SUMMARY

The Senior Product Manager, Payment Solutions position is responsible for the ownership of payments products and the corresponding roadmap for the global payment product strategy.

This person will evaluate external client and internal business unit needs and translate them into a unified, global roadmap for payments. The Senior Product Manager will analyze industry trends and competitive offerings to drive new concepts and prioritization. In addition to being able to drive the long term strategy, this role requires a hands-on, roll-up-your-sleeves, teamwork oriented individual who can champion the product and provide direction to cross-functional teams. This role will be working in an agile delivery model to prioritize backlog burndown and own each release.

The individual must regularly demonstrate flexibility, excellent interpersonal skills, project coordination skills, and the ability to work well with all levels of internal staff and executive management, as well as outside clients and vendors. The role should serve as the as the de facto subject matter expert for the payments ecosystem at Vesta.

In addition to product management responsibilities, the individual will engage with clients and prospects at the request of the sales organization. As a result, the leader should have exceptional client-facing skills.

PRIMARY RESPONSIBILITIES

  • Ownership of the Vesta payments product roadmap, driven by input from consumers, clients, competitors and internal stakeholders.
  • Oversee product direction and development of product requirements, working closely with our business analyst, architecture, and development teams to ensure they are specified properly.
  • Create and implement regular product plans and roadmap including new products/enhancements to expand service offering, drive revenue, and increase profitability.
  • Engage closely with the development teams to define product requirements, specifications and acceptance testing criteria. Review and provide final sign-off for all requirements.
  • Work with functional and business unit heads to incorporate their long-term plans into the payments platform.
  • Facilitate inter-departmental communication to achieve alignment around development priorities.
  • Understand and be able to implement product changes based on global differences.
  • Communicate release status and product status with key stakeholder groups.
  • Lead scoping and prioritization discussions with senior executives to highlight tradeoffs between delivery dates, functionality, quality and cost.
  • Develop materials with the marketing and sales organizations to convey the purpose and details of the products, benefits to the customer, customization capabilities, and competitive comparison.
  • Prioritize projects and effort by balancing organizational, client and financial priorities to ensure that the right features get built in the right order and at the right time.
  • Communicate the product benefits, features and target markets; champion projects with internal teams to assure success.
  • Have a disposition toward ‘action’ to make sure things get done.

QUALIFICATIONS

  • Expert-level understanding of the payments ecosystem, including merchant needs, gateways, acquirers, card schemes, fraud prevention and payments operations
  • 10+ years product management experience in the payments’ industry
  • Global experience is highly preferred
  • Familiarity with the services offered by major global acquirers and processors
  • Excellent communication skills (both written and verbal). Excellent interpersonal, collaborative, leadership, and consensus-building skills. Ability to be responsive and persuasive to all levels of the organization. Ability to formulate and communicate key priorities that guide and focus the efforts of others.
  • Acts with a sense of urgency to assess needs and produce quality results.
  • Budgeting and financial analysis experience a plus.
  • Assertive, dynamic, energetic and possesses a good sense of humor.
  • Comfortable in a fast-paced, informal, high-performing team environment.
  • Ability to communicate key ideas/concepts, and summarize information in a concise and professional manner.
  • Excellent academic credentials; minimum B.A. or B.S.
  • Willingness to travel required

Please submit your resume if you are interested in finding out more about this role, to http://bit.ly/28YueOC.

Vesta will not be accepting resumes from search firms.


Kount Jobs

JOB TITLE: Software Engineer, Boise, ID, USA
REPORTS TO: Manager, Software Engineer

Job Summary: The successful candidate will join a team of bright, hard-working engineers who are using OOP and Agile processes to design and implement unique solutions to emerging market problems.The candidate should have extensive e-commerce development experience covering a wide-range of concerns, and the ability to write elegant code both individually and as part of a team.

KEY RESPONSIBILITIES:

  • Develop database-driven e-commerce websites in PHP5/Oracle on UNIX/Apache.
  • Apply development and testing best practices to produce quality solutions.
  • Maintain clear documentation of processes and communicate task progress.

Previous experience in the following areas is strongly desired:

  • Machine Learning, including familiarity with basic machine learning algorithms - both supervised and unsupervised - (e.g., Linear Regression, Naive Bayes, K-Means, etc.)
  • Processing large amounts of structured and unstructured data
  • Ability to discuss the mathematics behind machine learning algorithms (linear algebra, probability/statistics)

QUALIFICATIONS:

  • 2-5 years professional software development experience, preferably in a web-based environment.
  • Knowledge of general Internet technologies including HTML, REST, HTTP, CSS, sessions, etc.
  • Proficient in at least one modern, structured programming language like PHP5, Java, Ruby, or Python.
  • Including links to open source contributions, github or other portfolio resources during application process is strongly encouraged.
  • Knowledge and experience in Apache, Linux, and UNIX tools/utilities (bash, cron).
  • Experience with frameworks such as spring, django, rails, zend, cakephp, a plus.
  • Degree in Computer Science, Engineering, or equivalent experience.
  • Experience with Agile development (Scrum) a plus.
  • Excellent communication skills, and desire to work in collaborative team environment.
  • Background in credit card, financial services or Fraud a plus.

Kount offers excellent compensation and benefits packages in a cool work environment with a relaxed dress code.

If you are great at what you do and love doing it, keep up on latest technologies, have self-discipline for doing things right, understand standards and best practices and why they are important, send your resume to jobs@kount.com.

Kount is an Equal Opportunity Employer.


Kount Jobs

JOB TITLE: Security Architect, Boise, ID, USA
REPORTS TO: Manager, IT Operations

Job Summary: The Security Architect will work with the IT operations architecture team, SRE team, development team, and QA team on technology strategy, enterprise architecture, and investments in strategic technology. This position is responsible for compliance with security standards, overall direction, and leadership for all Information Security architecture and technology. The individual performs the lead role in the identification, analysis, evaluation, and adoption of security technologies.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Stays current with security technologies and make recommendations for use based on business value.
  • Maintains an expert knowledge in the field of Information Security.
  • Maintains an in-depth knowledge of compliance requirements and industry best practices.
  • Advises leadership on Information Security issues, systems, processes, products, and services.
  • Build strong cross-organizational relationships and effectively influence staff across the IT organization.
  • Works closely with other teams to ensure that their technology domains are secure and compliant.
  • Provides leadership to extend the organization’s abilities and use of emerging technologies.
  • Assists in the evaluation of overall risk for IT systems and the data they contain and process.
  • Maintains oversight of the design, development, and implementation of IT systems and software to ensure appropriate and effective security controls are included.
  • Architects, prioritizes, coordinates and communicates the choice of security technologies necessary to ensure a highly secure yet usable computing environment.
  • Creation and maintenance of security policies, standards, and procedures.
  • Develop and maintain security and compliance information for customer use.
  • Develop and provide guidance on physical security.
  • Develop and execute IT security training and education program.
  • Participates in and manages the audit process.
  • Manage the life cycle of all security technologies.
  • Audit internal processes and systems to insure compliance and identify gaps.
  • Audit access controls & user permissions to insure compliance and identify gaps.
  • Perform network and application penetration testing.
  • Monitoring, impact analysis, and communication of vulnerabilities and fixes.
  • Schedule and review external vulnerability scans.
  • Configure, execute, and review internal vulnerability scans.
  • Perform periodic review of security logs and IDS/IPS logs.
  • Work with SREs to resolve vulnerabilities and secure systems.

QUALIFICATIONS AND MINIMUM REQUIREMENTS:

  • 4-year college degree in Information Security, Computer Science, or comparable experience.
  • Minimum of five years experience in information security and it’s application in an open source environment supporting software development and Internet services.
  • General understanding of application security architecture and secure development best practices.
  • Highly effective communicator; well honed influencing and negotiating skills.
  • Ability to communicate clearly and effectively with the technical and business stakeholders.
  • Solid problem solving and analytical skills; able to quickly digest any issue/problem encountered and recommend an appropriate solution.
  • Ability to deal with ambiguity and make expert judgments in situations where no precedent exists.
  • Demonstrated ability to integrate various security & data protection technologies and controls into a cohesive architecture that successfully mitigates risk to the company.
  • Deep technical understanding of and experience with security technologies including, but not limited to, intrusion detection/prevention, event correlation, firewall, antivirus, anti spam, policy enforcement, patch/configuration management, audit, secure application development, etc.
  • Thorough understanding of the security controls provided in common platforms and applications in the corporate environment including, but not limited to Unix, Linux, Windows, and database systems.
  • Familiarity with AWS and related security implications and control approaches.
  • Self motivated without the need for signification management oversight.
  • Excellent verbal and written communication skills including the ability to author and present materials ranging from detailed technical specifications to high-level presentations.
  • Experience with control frameworks & compliance mandates with significant exposure to the PCI DSS.
  • Experience working with QSAs and IT organizations to complete assessments

PREFERRED SKILLS:

  • Information Security Certifications: CISSP, CISM, CISA, and CEH
  • Experience with agile methodologies and Scrum
  • Project management experience
  • Experience with Apache, PHP, Java, and Tomcat
  • Experience with Cassandra, Oracle, Elastic Search
  • Experience with Cisco UCS, SAN, NAS, Juniper firewalls, ADCs

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Job performed at a desk in front of a computer.
  • Requires heavy use of keyboard and mouse.
  • Requires sitting for long periods of time.
  • Requires working knowledge of inserter, meter and printer.
  • Casual work environment.

Learn more about our excellent compensation and benefits packages at www.kount.com.   Qualified candidates should submit resumes to jobs@kount.com. Kount is an Equal Opportunity Employer.


Kount Jobs

JOB TITLE: Product Owner, Boise, Idaho, USA

Job Summary: As an integral member of the Kount product team, the Product Owner holds the product vision that will be executed by the development teams. The Product Owner will be responsible with capturing product ideas from relevant stakeholders and converting them into fully researched and fleshed out features that can be taken to market. He or she will work with the development teams to translate these features into user stories as well as provide validation that features are complete before release. The Product Owner will have the ability to shape the future of products at Kount through insights, analysis, definition and communication and help bring a vision to fruition.

Responsibilities:

  • Serve as primary product and business representative as a team member of high-performing agile development teams.
  • Work with the Product Management team to define product features and enhancements, with a clear understanding for how these can be broken down into buildable elements.
  • Author user stories for the development team based on product features and enhancements.
  • Manage and prioritize the backlog of features for development based on the strategic product roadmap and product strategy.
  • Review and approve deliverables prepared by the development team.
  • Schedule and lead cross-functional team meetings to surface issues and work through solution design as needed.
  • Maintain comprehensive understanding of internal systems and systems architecture.
  • Assess developmental needs and collaborates with others to identify and implement action plans to support the development of high performing teams.
  • Analyze data from a variety of sources to answer product or operational related questions and incorporate the analysis into decision making processes.
  • Work closely with Product Marketing to translate technical aspects in order to support go-to-market strategy and deliverables.
  • Partner with constituents to balance creative vision with development constraints enabling teams to create features that satisfy the company’s roadmap.

Requirements:

  • Bachelor’s degree required; engineering or informational technology management degree preferred.
  • 5 or more years of software product experience, preferably within a product owner, product management, sales engineering, or business analyst role.
  • 3 or more years of proven success in a fast-paced product-centric role within agile teams in a Scrum environment.
  • Experience with and strong understanding of software requirements and user stories.
  • Clear knowledge and understanding of agile development processes and Scrum methodology.
  • Technical fluency and comfort understanding architectural and software engineering concepts.
  • Knowledge of product management techniques and skill areas.
  • In depth project management experience.
  • Strong organization, communication and presentation skills.
  • Experience working with SAAS, payments, e-commerce or other web based products.
  • Ability to prioritize appropriately and to substantiate decisions with information and experience.
  • Bias for teamwork, action, results and speed.

Preferred Skills:

  • Certified Scrum Product Owner (CSPO) strongly preferred.
  • Previous experience with JIRA or another ticket/issue tracking tool.
  • Analysis and business modeling experience.
  • Domain knowledge related to fraud, risk or loss prevention.
  • Knowledge of Pragmatic Marketing methodologies.
  • Demonstrated experience balancing technical constraints, timelines and user experience.
  • Experience developing and using buyer and user personas.

Learn more about our excellent compensation and benefits packages at www.kount.com.   Qualified candidates should submit resumes to jobs@kount.com. Kount is an Equal Opportunity Employer.


Kount Jobs

JOB TITLE: Data Scientist, Boise, Idaho, USA

The Kount platform enables the collection and creation of vast amounts of data that we currently use to provide the most effective fraud control solution in the industry. Our data science and machine learning team is tasked with making the platform even better.

The Data Scientist role will be responsible for using machine learning and artificial intelligence techniques to help our customers make better real-time decisions. The role requires the extraordinary combination of technology, mathematics and communication skills. The role will be responsible for uncovering insights through data, creating proprietary fraud prevention components and communicating the value of those components to internal and external constituents.

Responsibilities:

  • Working closely with engineers to create products based on machine learning and artificial intelligence techniques.
  • Data mining to find new predictive insights from large amounts of data.
  • Research and recommend machine learning algorithms and techniques to reduce fraud while optimizing revenue.
  • Feature engineering.
  • Communicating with internal and external constituents.
  • Working closely with data, professional services and client success teams.

Qualifications:

  • Master’s degree or higher in a quantitative field such as statistics, data science, informatics, applied mathematics or computer science. (Ph.D. Preferred)
  • Three or more years of machine learning or artificial intelligence model creation, implementation and deployment.
  • Experience with supervised and unsupervised machine learning techniques.
  • Expert level knowledge machine learning capabilities of Python, R, Java, or others.
  • Strong engineering and coding skills.
  • Passion and deep understanding for analytics, machine learning and discovery.
  • Bias for team work, action, results and speed.
  • Experience researching, developing and communicating proprietary algorithms.
  • Datamining experience and ad-hoc analysis.

Learn more about our excellent compensation and benefits packages at www.kount.com.   Qualified candidates should submit resumes to jobs@kount.com. Kount is an Equal Opportunity Employer.


Kount Jobs

JOB TITLE: Client Success Manager
REPORTS TO: VP, Client Success

Job Summary:

The Client Success Manager will support Kount’s efforts to prevent fraudulent credit card purchases for our merchants’ web sites. In this position, the CSM will work directly with the merchant’s technical resources on the integration of Kount and may also work in collaboration with merchants to achieve the goal of reducing chargebacks for the merchant while maintaining their bottom line by consultative management of rules, user training and other needs as determined.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Coordinate and lead meeting with customers and internal technical and business units
  • Perform IT certification and re-certification tasks including:
  • Issue formal notice to customers and internal personnel upon successful completion of certification process
  • Update status and documentation on client(s)
  • Report status of boarding process of particular client(s)
  • Perform technical problem resolution with customer’s IT staff including:
  • Monitor web communication
  • Familiarity with development languages to facilitate troubleshooting and debugging.
  • Create and maintain SQL queries
  • Automate tasks related to the certification process
  • Communicate technical issues, problems and solutions to a varied audience of technical and non-technical personnel. Document said issues, resolutions and best practices
  • Work with merchants to establish/create order validation rules and implement same
  • Train merchant personnel on day to day usage of Kount and fraud education
  • Conducting follow-up research on fraud chargebacks for rule adjustment
  • Providing feedback on possible fraud patterns to merchant
  • Accessibility to the merchant for troubleshooting and order review assistance

Supervisory Responsibility: None

Qualifications:

  • College degree or appropriate work experience or 2+ years of previous credit card fraud prevention experience preferred.
  • Experience with any of the following platforms: ATG, Magento, Demandware, 3D Cart, LimeLight.
  • Excellent oral and written communication skills including good grammar and syntax.
  • Must have a natural inquisitive nature and enjoy doing research and investigative type of work.
  • Possesses good judgment and strong problem resolution skills.
  • Works independently and without close supervision and is highly motivated with strong leadership skills.
  • Must be able to work in fast paced, target driven environment and have ability to multi-task.
  • Knowledge of MS Office, and a familiarity with the Internet.
  • Must maintain strict confidentiality of all company and merchant information.
  • Knowledge of Network operations and Developer experience preferred
  • Language competency/fluency in Mandarin Chinese a plus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Job performed at a desk in front of a computer.
  • Requires heavy use of keyboard and mouse.
  • Requires sitting for long periods of time.
  • Casual work environment.

Learn more about our excellent compensation and benefits packages at www.kount.com.   Qualified candidates should submit resumes to jobs@kount.com. Kount is an Equal Opportunity Employer.


BlueSnap Jobs at CNP

Sales Executive -  US, Israel, UK

The Sales Executive is responsible for achieving sales and/or profitability objectives from new clients.  The Sales Executive identifies marketplace opportunities, prospects and engages new clients, develops proposals, and manages the contract process. It is preferred that this position is based from one of our BlueSnap offices (Waltham, MA, Herzliya, Israel  or London, UK) but other US locations will be considered.

Responsibilities:

  • Achieving assigned sales targets
  • Prospecting and developing new client relationships within a defined geography or market
  • Actively pursue new clients in the eCommerce/payment processing market, on a cold call basis as well as through established contacts
  • Consulting with clients on business issues and recommending strategies to resolve
  • Developing innovative proposals and delivering strategic sales presentations
  • Making actionable and insightful recommendations for new products, extensions, or enhancements
  • Resolving sales or delivery issues
  • Maintaining prospect and customer profile information
  • Providing management with appropriate sales activity reports in a timely manner
  • Other duties as required

Requirements:

  • 3+ years in a payments and/or eCommerce sales capacity with a successful track-record of increasing sales and developing effective sales strategies in a self-directed manner
  • Outstanding written and oral communication skills
  • Superior business and negotiation skills
  • Extensive industry contacts
  • Ability and willingness to travel as required

To apply, simply submit your resume to jobs_us@bluesnap.com, including a description of your main qualifications.


Verifi Jobs

VP, Business Operations | Los Angeles, Calif.

Verifi is looking for a rock star individual to join as VP, Business Operations within our Operations team. This position is a critical role that reports to the Chief Operating Officer and is responsible for the day to day operations of the Chargeback and Client Support teams for Verifi. In a company with an energetic environment, you will have an opportunity to work amongst individuals considered to be seasoned experts within the payment industry.

Join Verifi and you join the leading solution in the ecommerce marketplace for payment and risk management.

As leader of the departments, you will be responsible for:

  • Planning, prioritizing and managing activities of our Chargeback and Client Support departments
  • Developing, implementing, and maintaining Chargeback and Client Support processes and procedures to ensure clients and products are supported and service levels and efficiencies are maintained
  • Creating, monitoring, and establishing ongoing delivery of reporting related to production, including metrics and KPI’s
  • Researching and troubleshooting issues related to services supported by Business Operations
  • Analyzing quality assurance and success data to identify opportunities and develop solutions to improve workflow and overall performance
  • Analyzing data related to costs, budget spending, labor efficiency, and revenue, identify methods of reducing costs both by way of process and automation and ongoing efficiency across departments
  • Establishing effective cross-department relationships by providing appropriate communication, setting expectations, and escalating issues as needed
  • Developing, revising and updating department training, policies and processes
  • Develop SME knowledge of chargebacks and processor requirements and assure that card association and processor changes are integrated into all documentation
  • Leading a team of 200+ members
  • Contributing to the development, growth and value of direct reports through leadership and coaching
  • Building initiatives focused on properly incentivizing the team, career growth, diversification of duties and succession
  • Participating in internal and external business meetings as requested as relates to Business Operations (e.g. prospects, clients, banks, etc)
  • Delegating and empowering direct reports to manage issues in relation to production, scheduling, and employee relations

You bring to the table your:

  • Bachelor’s degree in business or similar
  • 10+ years experience in a customer service, collections, call center, or chargeback processing environment; experience within the payments industry preferred
  • 5 years experience in a management role of a 75+ employee department
  • Effectively communicates; both verbal and written with staff of all levels
  • Experience in managing multiple tasks under time constraints and internal / external service level agreements (SLA’s)
  • Experience managing teams in multiple office locations
  • Examples to provide of previously established department goals and metrics and new or revised processes you’ve implemented at prior companies
  • Ability to be strategic while focusing on details
  • Experience working with information technologies and workflow automation systems
  • Excellent problem solving skills
  • Affluence of MS Office suite – in particular Excel
  • The ability to have fun at your job and work ethic to do what needs to get done

To apply, please click on the following link: http://bit.ly/1qTqlBx


Vesta Jobs

Sales Executive, Digital Payments - Vesta - Alpharetta, GA, USA (Remote Positions Available)

About the Position

Our people make the difference. We constantly seek to attract, retain, and inspire a talented team. To help drive our growth, we've created a new role based in Atlanta to create and drive relationships with the leaders of key enterprise prospects that lead directly to new business.  Reporting directly to the VP of Channel Sales, our Digital Sales Executive will take ownership for implementing the execution of Vesta's strategy to drive significant revenue opportunities in new markets for digital goods.

Key Responsibilities

Act as Vesta's sales liaison in selling our Guaranteed Payments Solution to merchants of digital goods in the gaming, gift cards, e-ticketing, downloads (books, music, etc.) and streaming services and:

  • Develop business opportunities by identifying prospects and evaluating their position in the industry across multiple verticals by researching pain points and analyzing sales options
  • Develop and orchestrate a sales strategy for each prospect/account that may require approval and input from multiple constituents within a client organization.
  • Sell hosted, standardized payment and fraud management solutions using a consultative approach.
  • Negotiate master services contracts and serve as business lead in legal negotiations that require both parties to reach mutually beneficial agreements.
  • Establish, maintain, and expand relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Maintain awareness and keep abreast of a constantly changing competitive marketplace and update internal resources (Executives leadership, Marketing and Sales Teams)
  • Collaborate with internal executive, product, strategy, marketing, engineering, and customer success teams to ensure Vesta's products and strategies are continually positioned for maximum success.

Preferred Qualifications and Experience

  • Experience with ecommerce electronic payment processing
  • Previous proven sales track record in a Merchant Services and/or SaaS solution required
  • Successful experience selling to mid to enterprise size business
  • Detailed knowledge of credit card processing and interchange rates
  • Experience with payment fraud prevention and resolution tactics and technologies
  • Strong knowledge of all specific payment industry requirements (i.e. CNP interchange, fraud tools and checks, recurring payments, mobile payment solutions etc.)
  • Knowledge of Payment Processing industry with respect to Visa/MasterCard, other card types and a working knowledge of macro trends
  • Ability to work within a fast-paced, team-oriented environment to achieve common goals.
  • Must be detail oriented with ability to handle multiple projects at the same time
  • BA in business/economic discipline with MBA preferred

Additional Skills/Knowledge

  • Must possess excellent written, oral, presentation, and follow up skills
  • Possess a positive attitude while operating under pressure and be an independent problem-solver
  • Strong client relationship management skills
  • Demonstrated ability to handle multiple projects simultaneously and with an attention to detail
  • Excellent customer service, interpersonal relationship and communication skills
  • PC proficient, with knowledge of Microsoft Office products including advanced Excel experience
  • Travel Required: 50%

Apply online at http://bit.ly/1YVHN3O

About Vesta: As a Big Data-driven technology company, we are a pioneer and innovator in enabling secure electronic payments across multiple industries for consumers around the world. We started strong in 1995, building and deploying the first successful electronic payment solutions for the telecommunications industry. In the years that followed, we refined and defined our core service — zero risk e-commerce payments solutions — to support customer payments for financial services providers and e-merchants selling digital goods and services.


WorldPay Jobs at CNP

National Sales Executive: WorldPay - Work From Home

The National Sales Executive is primarily responsible for prospecting and penetrating payment processing opportunities in the Supermarket class of trade in the United States. It is preferable that this person be based in the West or Southwest. This person will use various means and programs, including cold calling, methodically creating and executing marketing campaigns and mass mailing efforts. This person will be interacting directly with prospective and targeted merchants and will focus on expanding the overall acceptance of Bankcard Sales. In addition, the person will communicate information on the Worldpay suite of products and services. Worldpay National Sales Executives enjoy one of the most lucrative compensation plans in the industry.

  • This is a work from home opportunity
  • Bachelor’s degree is preferred
  • 7-10 years’ experience in the field of sales, business development, and client relations
  • 3-5 years’ experience selling into national clients defined as $5M in bankcard volume and above
  • 3-5 years’ experience in contract negotiations
  • Understanding of petroleum and integrated Point of Sales Systems
  • Desire to grow National Sales business
  • Work closely with other internal departments
  • Excels in establishing relationships with vendors
  • Can perform high client-level entertaining

WHO IS WORLDPAY?

Worldpay is the fastest growing company in the merchant services and card processing industry. Although we are big - 3,400 employees globally serving over 400,000 businesses, processing over 3,200 transactions per minute, 7.4 million payments per day and over 8 billion transactions exceeding $100 billion annually – we operate like a startup company with a culture built on rapid idea generation, innovation, collaboration and an emphasis on the growth and empowerment of our best asset. Our people! With U.S. Headquarters in Atlanta, GA - our global footprint includes offices in London, Cambridge, Gateshead, Harrogate, Edinburgh, Belfast, Bunnik (Netherlands), Sweden, San Francisco, Montreal and Singapore.

WHAT MAKES WORLDPAY SPECIAL?

Worldpay is a place where you can make a real difference. Not only in your own career, but in the businesses of the customers we serve and support across the globe. At Worldpay you can expect to join a world-class family. Not only are we the fastest growing company in our industry, but we are also the fastest at investing in the success of our people. With industry leading customized training programs, proprietary software, equipment, tools, partners and referral programs, we’re committed from day one to the success of our number one asset, our people. They are what make Worldpay special.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Worldpay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

To apply please email your resume to Jason.Woods@worldpay.us




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