CS

sponsor-exhibitors

Companies in the CNP universe are hiring. Look for opportunities on our job board or post your open positions. CardNotPresent.com sponsors receive unlimited free posts on the board. Non-sponsors can take advantage and post for $500 per month. For an extra fee, CardNotPresent.com senior staff will evaluate respondents and send the most qualified applicants.

Send us your posting here: info@CardNotPresent.com


Fraud Professional: Tiffany & Co. - Parsippany, NJ

OVERVIEW:

Tiffany & Co. is currently seeking a Fraud Professional. The Fraud Professional helps to control and mitigate the Company's financial exposure to fraud loss through validation of relevant transaction details within required business timeframes to ensure required delivery timeframes can be met on verified customer orders. They actively review fraudulent activity to identify fraud trends, identify issues of potential product diversion, and develop recommendations for fraud review process changes.

RESPONSIBILITIES:

The Fraud Professional will review and investigate Card Not Present orders to validate relevant transaction details or otherwise detect and prevent fraudulent transactions, through research and direct customer contact as needed. This position will ensure that fraud reviews are completed within required business timeframes to ensure that customer delivery expectations are met on valid orders. S/He will review after-the-fact reports to identify unauthorized credit card usage. The Fraud Professional will act as the liaison between customers, credit card issuers, sales and operations.

This position will research customer issues to determine the appropriate resolution to meet both Company service level agreements and ensure compliance with internal policies and procedures. S/He will actively respond to internal order update requests, as appropriate, to facilitate systematic order processing. The Fraud Professional will provide communication and direction to customers who have been identified as fraud victims and are seeking assistance. S/He will review transactions and chargebacks to identify fraud trends supporting needs for adjustment to systematic fraud detection controls and procedures in order to more effectively manage mitigation of Card Not Present fraud. The Fraud Professional will actively analyze customer transaction history and data to identify to management potential product diversion issues requiring further review and investigation.

JOB REQUIREMENTS:

To be qualified for this position you must have:

  • 2+ years related experience in a credit, fraud or investigative role
  • 4 year degree, preferably finance or business related
  • Ability to analyze data and make independent decisions
  • Ability to use the internet and internet based applications
  • Strong critical thinking, problem solving, and decision making skills
  • Strong verbal and written communication skills
  • Knowledge of software applications (i.e. Excel, Word, etc.)
  • Ability to work well under pressure
  • Flexible work schedule

Preferred Qualifications:

  • Previous call center or customer service experience
  • A basic understanding of Order Entry and Point of Sale systems

Respond To: Human Resources - Please submit resume & cover letter exhibiting your qualifications to Matylda.Spataro@Tiffany.com .


Product Experience Senior Manager: Cardinal Commerce - Mentor, Ohio

CardinalCommerce has been a pioneer in the remote payments industry since 1999 and is a branded global leader in enabling authenticated payment transactions in the electronic commerce and remote commerce markets.

Cardinal’s SaaS software platforms for merchants, banks, processors and transaction supply chain providers create friction-free interoperability among otherwise disparate and incompatible operating systems. Cardinal’s platforms enable technology-neutral authentication across a wide range of applications. The Company’s proprietary, patented solutions easily facilitate the addition of new technology for remote distribution channels through a single connection. This allows merchants to securely accept payments from the entire financial transaction ecosystem.

The universe of payments spans from traditional credit and debit card brands like MasterCard and Visa, to established and emerging alternative payment brands like PayPal, Green Dot, and Alipay. In accommodating this growing number of payment brands and methods, and these technology and authentication approaches within legacy infrastructure, Cardinal’s platforms serve as universal switches, supporting virtually all merchant platforms, wallets, processing systems and authentication methodologies.

Our Marketing Team is looking for an energetic, hardworking team player who can provide product experience, design and management of key CardinalCommerce products and services.

SUMMARY: As the Product Experience Senior Manager, you will guide a team that is charged with a product line contribution as a business unit. This extends from increasing the profitability of existing products to developing new products for the company. You will build products from existing ideas, and help to develop new ideas based on your industry experience and your contact with customers and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems, and find innovative solutions for the broader market.

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Effective communication with all areas of the company is essential
  • Work alongside with an engineering counterpart to define product release requirements
  • Define the go-to-market strategy and assisting marketing in helping them understand the product positioning, key benefits, and target customer
  • Serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers
  • Managing the entire product line life cycle from strategic planning to tactical activities
  • Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers as well as non-customers
  • Driving a solution set across teams (primarily Development/Engineering, Strategic Alliances and Marketing) through market requirements, product contract, and positioning
  • Developing and implementing a company-wide go-to-market plan, working with all departments to execute
  • Analyzing potential partner relationships for the product
  • Other Duties as assigned by management

REQUIREMENTS:

  • 3+ years of software marketing/product management experience.
  • Knowledgeable in technology.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:

  • Organizational skills
  • Troubleshooting skills
  • Motivated, self-starter, willing to learn new programs
  • Demonstrates attention to detail
  • Identifies and resolves problems in a timely manner
  • Pursues training and development opportunities
  • Responds promptly to customer needs
  • Maintains confidentiality
  • Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification
  • Contributes to building a positive team spirit
  • Puts success of team above own interests
  • Inspires respect and trust
  • Follows policies and procedures
  • Supports organization's goals and values

Education & Experience
A bachelor's degree from an accredited college or University and at least 5 years of experience in the field or in a related area is preferred.

Respond To: Human Resources - Please submit resume & cover letter exhibiting your qualifications to resumes@cardinalcommerce.com.


Client Management Director: Cardinal Commerce - Mentor, Ohio

CardinalCommerce has been a pioneer in the remote payments industry since 1999 and is a branded global leader in enabling authenticated payment transactions in the electronic commerce and remote commerce markets.

Cardinal’s SaaS software platforms for merchants, banks, processors and transaction supply chain providers create friction-free interoperability among otherwise disparate and incompatible operating systems. Cardinal’s platforms enable technology-neutral authentication across a wide range of applications. The Company’s proprietary, patented solutions easily facilitate the addition of new technology for remote distribution channels through a single connection. This allows merchants to securely accept payments from the entire financial transaction ecosystem.

The universe of payments spans from traditional credit and debit card brands like MasterCard and Visa, to established and emerging alternative payment brands like PayPal, Green Dot, and Alipay. In accommodating this growing number of payment brands and methods, and these technology and authentication approaches within legacy infrastructure, Cardinal’s platforms serve as universal switches, supporting virtually all merchant platforms, wallets, processing systems and authentication methodologies.

SUMMARY: The Client Management Director will lead a team of Client Managers. The overall expectation is to drive significant revenue growth through influencing existing merchants’ billing and payments strategies. Client Management is critical to driving clients to endorse Cardinal’s product and services to other merchants and peers. This highly visible and entrepreneurial position will allow the right candidate the opportunity to showcase their people leadership, account development and sales skills.

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Building C level relationships at clients
  • Present account reviews and new productions
  • Identify incremental business sales to pursue
  • Negotiate contracts
  • Build partnerships
  • Provide references and white papers
  • Demonstrated ability to lead, motivate, and develop virtual employees in a high growth and challenging environment.
  • Develop winning strategies by probing for merchant needs and align them with CardinalCommerce opportunities
  • Influence management skills that position opportunities as mutually beneficial in order to gain endorsement and resource allocation
  • Provide a strong executive presence that allows you to confidently represent CardinalCommerce
  • Drives implementation of innovative financial, operational, and expansion opportunities
  • Drives results through a team that articulates CardinalCommerce’s value to executive level contracts

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:

  • Strong analytical skills, financial acumen, and the ability to clearly communicate CardinalCommerce’s value to the customer in friendly terms
  • Demonstrate innovative thinking capturing incremental revenue from existing integrations  Ability to work with highly confidential issues with discretion is required
  • Organizational and Troubleshooting skills
  • Motivated and self-starter
  • Identifies and resolves problems in a timely manner
  • Pursues training and development opportunities
  • Speaks clearly and persuasively in positive or negative situations as well as listens and gets clarification
  • Contributes to building a positive team spirit and supports organization’s goals and values
  • Puts success of team above own interests

Education & Experience

  • Bachelor’s degree from an accredited college or university preferred
  • At least 10-15 years of experience in the client management, sales, B2B or related area
  • Have a successful track records of driving results by utilizing consultative selling skills
  • Have a history of building and escalating customer relationships at all levels
  • Requires a clear understanding of the online payment ecosystem and the ability to positively position CardinalCommerce

Reports To: Senior Vice President Merchant Services
Respond To: Human Resources - Please submit resume & cover letter exhibiting your qualifications to resumes@cardinalcommerce.com.


Business Development Executive - Card Not Present Channel: Intrix Technology - Denver, Colo. Or Sacramento, Calif.

Intrix Technology, a well established and growing ISO  with a technology focus, is looking for a key individual in Denver or Sacramento to lead its sales efforts in the CNP space. Our focus is on non-national major retailers. We are looking for a business development expert with a strong rolodex/contacts to focus on mid and small market companies that will one day be national retailers. We are looking for a leader with a strong knowledge of the CNP market, a person who is interested in pursuing/closing new business (relationship managers need not apply) and is highly motivated by bottom line results and the resulting  uncapped compensation that can be achieved. Our Gateway was rated #2 by TopCreditCardProcessors.com and we were one of the first to introduce tokenization. For further details send your info to HumanResources@Intrix.com.

We are expanding our sales focus on the CNP Channel.  Ideally, you are bright, industry savvy, innovative and can be at the forefront of where technology is headed.  We plan to target young startup companies and specific verticals in the growing e-commerce space. Incumbent needs to have a high-level understanding of payments and must be a hunter.

Responsibilities:

  • Expand our CNP sales channel through e-commerce-related merchants with gateway-related needs and applications to small/medium-sized merchants outside of the National Retailer space.
  • Manage all phases of the sales process, from lead generation through closing contracts
  • Maintain an ongoing account relationship to ensure maximum exposure to the organizations and  maximum  revenue generation—this will include co-selling with the sales and technology teams
  • Develop specific verticals.       
  • Develop and execute a penetration plan and build our data base of prospects and their needs throughout the United States using Salesforce as a sales tool.
  • Provide accurate account status and forecasting to senior executives
  • Provide prospect and customer feedback and requirements to marketing/ product management and development and Technology.
  • Manage ongoing partner relationship to ensure customer satisfaction, referencability and incremental revenue

Qualifications/Preferred Attributes:

  • Strong rolodex and CNP contacts (Relationship Managers need not apply)
  • 5+ years’ experience in building/managing CNP channels for distribution of clients’ financial services/applications in the payment space a huge plus
  • 3 years selling strategic applications/services to service providers
  • Strong payment application/services domain expertise
  • Consistent over achievement of revenue goals—looking for hunters who know how to eat what they kill and kill what they eat
  • Ability to make significant contributions
  • Good time management, self-motivation, and the ability to work independently
  • Excellent oral and written communications skills, including presentation skills
  • Measurable track record of exceeding quota
  • Superior contract-negotiation skills
  • Strong business-development skills
  • Team Player that demonstrates assertiveness, persistence and perseverance
  • Technically astute
  • Must have an ability to quickly learn/sell value-added benefits      
  • Ambitious, hungry to learn, able to close

For further details send your info to HumanResources@Intrix.com.


Implementation Specialist - NuData Security - Vancouver, B.C.

NuData Security is looking for a new team member to join our growing Customer Success Team in the role of an Implementation Specialist. NuData Security is a leader in web and mobile-based Risk-Based Behavioral Analytics. With a client base including Fortune 50 companies, NuData has a global footprint. Our headquarters are located in downtown Vancouver, B.C.

Do you enjoy bridging both the technical and business aspects of project integration? In this role you will be the conduit between the client and the NuData development team. Project Management, Requirements Gathering, Customer Relationship Management, and SaaS based System Integration Programing will be the core of this role. You will take ownership of the client onboarding process, shepherding our clients through custom integration paths, and coming up with creative solutions for technology challenges.
As such, you will need to be as comfortable in the command line as you are on the phone, and able to transition from low-level implementation talks to high-level management discussions. Gain deep product-level knowledge in order to provide in-depth support to customer development teams. Write documentation, both generic and customer-specific, create custom code, and communicate daily with our clients. This includes everything from conference calls and screen shares to in-person meetings. This is a job with two hats -- code-minded and client-facing --  and they both must suit you.

Skills / Experience:

  • Bachelors Degree and 2+ years of SaaS based software implementation and integration experience.
  • High level of knowledge and understanding of web applications and features (multi-tier web apps, databases, cookies/session, HTTP get/post, RESTful API calls, web sessions, JavaScript).
  • Intermediate understanding of programing languages including PHP, .NET, Java, ect.
  • Excellent communication skills and personable demeanor. Ability to effectively communicate with different levels of client staff including computer engineering, network engineering, project management, business, c-level.
  • Experience with SaaS based web/mobile risk platforms a plus.
  • Must be able to travel to the USA and potentially other international locations.

In return for your dedication to our customer’s success, we’re offering you a beautiful view of the North Shore Mountains and colleagues that are as brilliant as they are likeable.  We do fun things as a company like sword fighting, pinball playing, and craft beer drinking, just to name a few. Plus all that normal stuff including a competitive salary, health benefits, and flexible work hours. If this sounds like you, apply and tell us why you’re the best candidate for the job. 

(Our focus is primarily on candidates that are in or are willing to relocate to the Vancouver area, but if you are the right fit other arrangements can be discussed.)

For further details send your info to jobs@nudatasecurity.com or apply online here.


MB Fraud/Risk Manager - FirstMerit Corporation - Akron, OH

GENERAL SUMMARY OF DUTIES: Direct the development and tactical execution of all fraud strategies and initiatives, for the Merchant Fraud/Risk Team, relative to the Merchant Bankcard portfolio. Lead activities and manage collaborative relationships with internal/external parties to detect, prevent and mitigate fraudulent activity and reduce the potential risk for loss.

Fraud and Risk Monitoring:  40%
Possesses the technical aptitude to understand, manage and maintain related systems/applications tools and analytics to detect, monitor, control and mitigate current and potential fraud threats. Conduct ongoing investigative activities of merchants and their business practices to identify potential transaction risk management threats; such as merchant business model problems, breaches of merchant processing agreements and changes in the structure of a company to protect the Bank from financial risk. Works closely with the Merchant Division, Legal, Compliance, Information Technology, Enterprise Risk and Security to recommend and implement fraud prevention and detection measures and controls. Provides expertise and functional guidance to clients, prospective clients and internal staff in evaluating payment card processing options.

Develop and maintain the Fraud and Risk Monitoring Policies and Procedures. Applies knowledge and understanding of association rules and standards (Visa, MasterCard, Discover, PCI DSS) to ensure compliance with policies, procedures and regulatory requirements applicable to the credit card industry.  Takes a lead role to ensure the Division’s adherence with PCI Compliance Standards and the Division obtaining its annual recertification. Oversee other risk related activities such as: merchant ACH rejects and the returned mail process to ensure the mitigation of potential risk and financial loss. 
Coordinate

Merchant Underwriting: 20%
Ongoing collaboration with the Underwriting function within the Merchant Bankcard Division.  Monitor the adherence to the Underwriting Policies and Procedures guidelines. Provides guidance and counsel during the decision making process as needed.  Ensure effective due diligence has been completed for each new client request and is appropriately documented in the client file.

Chargebacks: 20%
Oversees and manages the responsibilities relating to the merchant dispute and chargeback process.  Ensure a good understanding and compliance is maintained with the Card Brands (Visa, MasterCard and Discover) Dispute Standards.  Ensure high risk client reviews are being completed to ensure financial stability, validate that their processing practices have not changed and products/services being sold remain the same.  Works with the Chargeback Administrator to continuously improve the methods used to research and resolve chargebacks.

PCI Compliance: 20%
Oversees and manages the Merchant Bankcard’s PCI Compliance program.   Provides guidance as it relates to growing the compliance and enrollment percentages of the merchant portfolio.  Assist with the more complex merchants, based on transaction volume and processing practices, on security and compliance issues. Meet with clients as needed.  Maintains a good working relationship with the PCI Security Assessor.

Educational Requirements:

  • Bachelor degree in related field or equivalent of  4+ years of relevant professional experience
  • Ability to initiate and complete projects under minimal supervision
  • Strong research, analytical and problem solving skills
  • Highly effective organization, time management and planning skills
  • Ability to work under pressure and time constraints with composure
  • Excellent verbal and written communication skills, including strong presentation skills
  • Past leadership experience
  • Demonstrates ability to develop effective working relationships and excels in a cross-functional environment
  • Demonstrated ability to effectively analyze data, develop insights and present conclusions and recommendations to all levels of the organization

Preferred:

  • ISO or Merchant Acquiring experience
  • Has a thorough knowledge of Visa/MasterCard/Discover Operating Regulations

For further details send your info to crista.lay@firstmerit.com or apply online here.


eCommerce Fraud Operations Manager: Follett Corporation - Westchester, IL 60154

As the Manager of eCommerce Fraud Operations, you will be responsible for the day-to-day risk related operation for Follett's ecommerce channels by leading and managing all fraud prevention efforts and strategies. Your key focus will be on payment processing, chargebacks and policy and procedure for ecommerce/card not present payment fraud prevention.  You will work closely with Customer Service, IT, Investigations, our external monitoring service (ReD) and ecommerce business owners.  

Responsibilities:

  • Oversee the review of high-risk transactions on all ecommerce channels and determine if transactions are fraudulent or legitimate with little or no supervision or direction
  • Conduct in-depth research to validate purchases by contacting banks, customers and suppliers via phone, email and fax
  • Perform all necessary procedures after fraud is identified to prevent financial losses
  • Run queries to retrieve data and produce standardized reports
  • Handle customer service calls and emails regarding fraud inquiries
  • Train Customer Service associates to detect fraudulent orders and resolve customer inquiries related to cancelled orders
  • Acquire, train and supervise temporary fraud agents during peak selling periods
  • Work effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner
  • Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements
  • Work directly with the company's 3rd party Payment Providers to ensure the chance of fraud is eliminated
  • Report on fraud, chargeback's, risk management success factors and other KPI's as required
  • Ensure 3rd party fraud risk management tools are calibrated to reflect similar fraud risk assessment criteria
  • Update the company's documentation on work processes and methods, risk assessment measures, detection protocols and models
  • Collect industry data to set benchmarks and to measure success of various actions taken to prevent fraud

Requirements:

  • Bachelor’s degree
  • 3-5 years of relevant anti-fraud experience in a global ecommerce environment centered on credit card transactions
  • Experience with third party fraud prevention software such as ReD, Cybersource, ThreatMetrix, or Kount
  • Excellent relationship building, leadership, and team management skills
  • Must be detail oriented with strong analytical and organizational skills
  • Independent with the ability to work simultaneously on various projects and bring problems to resolution
  • High competencies in data analysis, rules modeling, investigations and reporting
  • Excellent understanding of an ecommerce environment and the overall online shopping process
  • Have or willing to complete the eCommerce Operations Specialist Certified by The Fraud Practice training track

To apply for the position, search “eCommerce Fraud Operations” on www.follett.com/careers or click the following link: https://www1.apply2jobs.com/follett/HVExt/index.cfm?fuseaction=mHvexternal.showPositionDetails&PID=540&LID=2324.




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