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CNP Jobs

Companies in the CNP universe are hiring. Look for opportunities on our job board or post your open positions. CardNotPresent.com sponsors receive unlimited free posts on the board. Non-sponsors can take advantage and post for $500 per month. For an extra fee, CardNotPresent.com senior staff will evaluate respondents and send the most qualified applicants.

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VerifiHeader

Sr. Team Lead, Chargeback Recovery: Verifi, Los Angeles, CA, USA

Verifi is looking for talented Senior Team Lead, Chargeback Recovery to join our company. 

At Verifi you can have an immediate impact on product creation and client satisfaction.  In a company with an energetic environment, you will have an opportunity to work amongst individuals considered to be seasoned experts within the payment industry. 

Join Verifi and you join the leading solution in the ecommerce marketplace for payment and risk management.

You will be responsible for:

  • Manages workflow and assigns case work as required to ensure department and client SLAs are met.
  • Works closely with Director, Chargeback Operations on handling day to day personnel issues and makes recommendations regarding hiring, promotions and terminations.
  • Assists with tracking operational performance data and communicating status updates to the Director, Chargeback Operations.
  •  Identifies and recommends appropriate process improvements to accommodate client, system and  other business changes.
  • Coaches staff, provides constructive feedback, rewards and recognizes employees for accomplishments, ensuring high morale and alignment with company culture
  • Leads projects and provides input on Chargeback Operations team needs.
  • Works with Director, Chargeback Operations to troubleshoots escalated issues.
  • Additional duties may be assigned.

You bring to the table your:

  • Bachelor’s Degree in Business related field preferred.
  • Minimum of 3years of leadership experience in an eCommerce, Payment Processing or Back Office Operations environment.
  • Experience working with a remote supervisor
  • Experience working in a high volume, fast paced environment with specific SLAs in place to meet customer/ client expectations.
  • Strong knowledge with MS Office
  • Previous experience coaching against procedures and processes preferred
  • Superior written and verbal communication skills.
  • Demonstrated ability to manage multiple tasks and meet deadlines.
  • Demonstrated ability to critically think through issues and analyze data to recommend solutions. 

We are located in Las Vegas and offer:

  • Dynamic, stimulating and open environment with opportunity for personal development. 
  • 100% Paid Medical, Dental, Vision and Life Insurance premiums
  • 401k, Competitive salary, Paid Time Off, and Paid Holidays
  • Complimentary food
  • Socially conscious and community oriented company

Click the following link to apply: http://bit.ly/1H0Vjxz


Emailage Jobs on CNP

Big Data Engineer - Chandler, AZ, USA

Emailage is currently seeking a creative problem solver.  We need you to gather and process raw data and then integrate your amazing innovations and algorithms into our growing product and fraud prevention solutions.

Intro to Emailage

Emailage is an Enterprise Global SaaS platform that provides innovative fraud prevention solutions to some of the world’s largest merchants and financial institutions.  As a start-up, we already have an amazing profile of clients because of the unique technologies that we offer.  We are an energetic and creative team, that takes pride in knowing we make a difference by fighting financial fraud with real time predictive analytics.

Great Perks

  • Free covered parking, just steps away from the office building
  • Excellent location with wide variety of restaurants for lunch, or meeting friends after work
  • Newly remodeled large office space; completely remodeled office floor in excellent professional building
  • Large, open onsite breakroom with foosball, ping pong, television
  • Relaxed dress code and informal work environment
  • Dynamic team environment

Job Summary

Decision Science and Machine learning are the foundation of our approach to identify both risky and positive behaviours. We see it as the process of creating knowledge from data. At Emailage we see a lot of data, and that will be your playground to test hypotheses and model different approaches in order to create meaningful knowledge. Our day-to-day includes feature engineering, modelling, evaluation, optimization and lots of experimentation and brainstorming sessions.

Your Role

  • Have fun while working on our state-of-the-art fraud solutions
  • How to parallelize algorithms and scale traditional offline models to the online world
  • How to incorporate large and wide third-party datasets in creating knowledge
  • How to analyze large volumes of user behavior and identify key factors that affect this behavior
  • How to effectively and accurately measure performance
  • Development and implementation of models
  • Providing decision science thought leadership to leverage Emailage’s data and big data capabilities

With this direct hire, full time position, you will be reporting to the Chief Product Officer, and will ensure our fraud solutions continue to exceed the expectations of our customers.

With our company, you will enjoy:

  • Secure position at the global leader in a rapidly growing industry
  • An opportunity to shape the development of the fintec (financial technology) ecosystem
  • Amazing company culture and exposure to partners both domestic and international
  • An incredibly team (small for now but growing incredibly fast) spread in US and internationally

We believe that the most important aspect of a job is being excited about it, having growth opportunities, and working with a team you really enjoy. Aside from all this, we of course also offer:

  • Competitive compensation
  • Excellent 401k plan
  • Great Health Plan for you and your family, including Dental and Vision
  • Company paid LTD and Life Insurance
  • PTO Plan and Paid Holiday Schedule

Qualifications

  • Strong analytical skills, intellectual curiosity, and an innovative approach to solving business problems
  • Self-motivated and ability to work autonomously on multiple projects simultaneously
  • Strong academic backgrounds in machine learning, statistics, or data mining
  • A keen interest in the latest techniques in feature representation and learning algorithms
  • Experience with data manipulation using tools (eg: sas, sql, spss, python, r)
  • Must have Coding in Java, R, or scikit. We don’t expect production-quality code, but prototypes are important (desired)
  • Prior experience working with very large datasets using big data tools and platforms (hadoop, pig/hive/mahout)
  • Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to drive results. Ability to create insights from data analysis is a critical skill
  • Strong working knowledge of data mining techniques, including regression analysis, clustering, decision trees.
  • Neural networks, svm (support vector machines); also preferred is familiarity with recommendation systems such as collaborative filtering, k-nearest neighbors, association rules, market basket analysis, svd (singular value decomposition), and matrix factorization methods
  • 3 years+ experience in quantitative modeling is preferred
  • Demonstrated ability to apply cutting edge statistical techniques to business problems and to leverage external thinking (from academia and/or other industries)
  • Ability to work in a dynamic, fast changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment

Educational Requirements

  • Post graduate degree in economics, statistics, computer science, mathematics, finance, operations research, engineering, science, or in related advanced quantitative fields.

To apply online, go to http://bit.ly/1EXjoDd


Emailage Jobs on CNP

Database Infrastructure Administrator - Chandler, AZ, USA

Emailage is currently seeking a multi-tasking Infrastructure Administrator for our growing Technology Department.

Intro to Emailage

Emailage is an Enterprise Global SaaS platform that provides innovative fraud prevention solutions to some of the world’s largest merchants and financial institutions.  As a start-up, we already have an amazing profile of clients because of the unique technologies that we offer.  We are an energetic and creative team, that takes pride in knowing we make a difference by fighting financial fraud with real time predictive analytics.

Job Summary

Reporting to the Infrastructure Manager, the Infrastructure Administrator will support our datacenter infrastructure on a daily basis, while also supporting our office infrastructure.  You will also work directly with our development team to support our application needs

Great Perks

  • Free covered parking, just steps away from the office building
  • Excellent location with wide variety of restaurants for lunch, or meeting friends after work
  • Newly remodeled large office space; completely remodeled office floor in excellent professional building
  • Large, open onsite break room with foosball, ping pong, television
  • Relaxed dress code; dynamic team environment

Essential Functions

  • Linux:  Ubuntu / CentOS / RedHat knowledge
  • How to install, setup and maintain services like Apache, Postfix, Zabbix, FTP, SFTP, iptables rules, WordPress, HA Proxy
  • Scripting experience in Perl, bash and powershell
  • Windows Server:  Solid experience in Windows 2012, IIS, Active Directory
  • Good experience writing and maintaining technical documentation
  • Virtualization:  Good experience with VMware or Amazon AWS
  • Have initiative to solve problems and find new technologies
  • Minimum of 4 years of IT experience
  • Work effectively as a team member; share the knowledge and have great communication skills

With this full time, direct hire position, you will enjoy

  • Amazing company culture and exposure to partners both domestic and international
  • An incredible team (small for now but growing incredibly fast) spread in US and internationally
  • Secure position at the global leader in a rapidly growing industry

We believe that the most important aspect of a job is being excited about it, having growth opportunities, and working with a team you really enjoy.  We want our employees to be excited, knowing that they can make a difference because of their exceptional talent.  We demand high performance from everyone, which helps to create a strong, binding team.  Aside from all this, we of course also offer:

  • Competitive compensation
  • Amazing 401k plan, with a fantastic company match
  • Great Health Plan for you and family, which also includes robust Dental and Vision plans
  • Excellent Company Paid Life Insurance, LTD and AD&D insurance
  • PTO Plan and Paid Holiday Schedule

The ideal candidate will have:

  • Splunk Experience
  • Database:  Experience in MS SQL, MySQL and Cassandra
  • Networking:  TCP Protocol, Setup Cisco Switches, routers and firewalls
  • Experience with backup tools like Commvault, Netbackup
  • Security minded presence for all infrastructure activities

To apply online, go to http://bit.ly/1HRGdck


Emailage Jobs on CNP

.NET Developer - Chandler, AZ, USA

Emailage is looking for a .NET Software Engineer for our Platform Team.

This position is for DIRECT HIRE ONLY, we do not have contract work available. This position also requires working in our office in downtown Chandler AZ. NO REMOTE WORK.

Intro to Emailage

Emailage is an Enterprise Global SaaS platform that provides innovative fraud prevention solutions to some of the world’s largest merchants and financial institutions. As a start-up, we already have an amazing profile of clients because of the unique technologies that we offer.  We are an energetic and creative team, that takes pride in knowing we make a difference by fighting financial fraud with real time predictive analytics.

Great Perks

  • Free covered parking, just steps away from the office building
  • Excellent location with a wide variety of restaurants for lunch, or meeting friends after work
  • Newly remodeled, large office space; completely remodeled office floor in excellent professional building
  • Large, open onsite breakroom with foosball, ping pong and television
  • Relaxed dress code; dynamic team environment

Job Summary

The .NET Software Developer will be a talented, technical leader, able to design, develop, deploy and maintain software solutions. The ideal candidate will be able to provide software solutions by understanding the business requirements and needs; Be able to understand systems flow, data usage, and work processes and follow the software development lifecycle.

Your Role

  • Enthusiastic about developing the best software available and providing the ultimate customer experience
  • An advocate for continuous improvement of our software development process
  • Open to learning new technologies and new problem domains
  • Willing to participate in code review and share your ideas
  • Develop and execute test plans, test specifications, and test cases.
  • Provide application support including problem research, analysis, and resolution.
  • Manage and prioritize multiple tasks in accordance with high level objectives/projects
  • Complete documentation and adhere to all development and implementation standards in accordance with IT Standards and Procedures
  • Be open to learning new technologies and new problem domains

With this full time, direct hire position, you will be reporting to the Director of Software Engineering for the US and with our company, you will enjoy:

  • An opportunity to shape the development of the fintec (financial technology) ecosystem
  • Amazing company culture and exposure to partners both domestic and international
  • An incredible team (small for now but growing incredibly fast), spread in US and internationally
  • Secure position at the global leader in a rapidly growing industry

We believe that the most important aspect of a job is being excited about it, having growth opportunities, and working with a team you really enjoy.  We want our employees to be excited, knowing that they can make a difference because of their exceptional talent.  We demand high performance from everyone, which helps to create a strong, binding team.  Aside from all this, we of course also offer:

  • Competitive compensation
  • Excellent 401k plan
  • Great Health Plan for you and family, which also includes Dental and Vision
  • Company paid LTD, AD&D and Life Insurance
  • PTO Plan and Paid Holiday Schedule

Qualifications:

  • Must have at least 5 years of hands-on experience with full-stack web development, experience in HTML, JavaScript, CSS, Web Services and Sql
  • Passionate and obsessive about security, quality, efficiency and the customer
  • Strong working knowledge of C# 4.0 and .NET 4.0 or later
  • Experience in ASP.NET MVC and Web API to implement applications employing service-oriented architecture (SOA)
  • Must be able to work effectively in an agile environment
  • Able to work both independently and in a group environment
  • Bachelor’s degree in computer science, engineering, technology or related field or equivalent experience

Nice to Have:

  • Experience in security, cross site scripting and SQL Injection prevention
  • Multithreaded application development
  • Knowledge of web standards and best practices for website performance and accessibility
  • Experience working in AWS

To apply online, go to http://bit.ly/1OEKQw3


Expedia Jobs at CNP

Director, Product Management - Washington State, USA

We are looking for a talented Director, Product Management with direct experience in fraud and/or payments and the ability to translate business strategy into product strategy. You will lead the product management team to build innovative technology focused solutions based on market and customer needs, and define and manage the product roadmap including assessing new product business cases and prioritization of product initiatives. 

General Responsibilities:

  • Direct and control the activities of a Product Management team accountable for the development and introduction of new technology products and features that manage fraud risk across Expedia Inc. Brands while allowing for the optimization of revenue and market share
  • Direct analyses of Brand and market demand and review of competitive products
  • Oversee product definition, requirements analysis, documentation of specifications, product positioning. Provide input into product design
  • Own business relationships between [Brand] and critical vendors, , or own relationship with one or more functions
  • Determine the roadmap and scope of trade-off decisions between programs and initiatives
  • Work with the business leaders to define what they need to achieve desired results; and help the business owner find language to translate their vision into strategy
  • May act as a proxy for business in decisions or recommendations
  • May be responsible for ongoing ownership and improvement of existing site products
Requirements

:

  • Bachelors Degree in Business Administration, MBA preferred
  • Significant and demonstrable industry experience in product management, preferably in B2B e-commerce
  • Fraud or payments experience required
  • Experience managing a portfolio of technology products and/or projects and driving change from inception through delivery
  • First-class leadership and influencing skills, including experience managing a Product Management team
  • Exceptional grasp of business strategy and technical concepts
    Strong written and verbal communication skills
  • Demonstrable project management and organizational skills
  • Strong interpersonal and talent management skills, including the ability to identify and develop product management talent
  • Proven ability to lead in a matrix environment
  • Ability to quickly learn and understand the capabilities and limitations of technology

To apply online, go to http://bit.ly/1DlZjCe


PayOn Jobs at CNP

Head of Technical Consulting and Client Solutions: Pay.On - Munich, Germany

Rock the payment world with us!

The payment segment is a champion and pioneer at the same time. No other industry offers more dynamics and more potential. It is the driving force for innovation in society and the global economy. As a global player in this industry, PAY.ON is offering you the perfect boost to your career.

You will …

  • coordinate a highly specialized team performing technical sales support, onboarding and daily technical customer care of 10 or more employees,
  • implement and continually improve customer satisfaction, KPIs, such as ticket handling within SLAs, response and solution times,
  • be the go-to-person if problems arise and ensure a good working atmosphere,
  • develop efficient processes for the complete live cycle of customer operations on our platform,
  • take lead in incident handling from client communication to analysis and damage reduction,
  • identify issue hotspots and ensure improvements are implemented with the right priorities.

What we offer …

  • Be part of our skilled, motivated, dynamic, and multinational team of payment experts.
  • Serve clients from different industries worldwide.
  • Enjoy a steep learning curve in a successful company.
  • Take on responsibility in an entrepreneurial environment.
  • Work in a comfortable atmosphere with a relaxation room, table soccer, darts, and library.
  • Join our monthly “Weißwurstfrühstück”.
  • Delicious fresh fruit keeps your mind cool every day.

What we expect …

  • at least 6 years of working experience and management experience in an international environment,
  • profound knowledge of online payments and B2B,
  • proved experience and success in technical customer care,
  • highly motivated to optimize processes and team performance, 
  • ability to quickly identify and analyse problems and to find innovative solutions,
  • fluency in English and German compulsory

Sounds good?
We look forward to receiving your application including your salary expectations by e-mail to apply@payon.com or via our online application tool.


BlueSnap Gold Sponsor Header

Sales Director: BlueSnap - Waltham, MA, USA

The Sales Director is responsible for achieving sales and/or profitability objectives from new clients.  The Sales Director identifies marketplace opportunities, prospect and engages new clients, develop proposals, and manages the contract process.  This position is based in our Waltham, MA office.

Responsibilities:

  • Achieving assigned sales targets
  • Prospecting and developing new client relationships within a defined geography or market
  • Actively pursue new clients in the eCommerce/payment processing market, on a cold call basis as well as through established contacts
  • Consulting with clients on business issues and recommending strategies to resolve
  • Developing innovative proposals and delivering strategic sales presentations
  • Making actionable and insightful recommendations for new products, extensions, or enhancements
  • Resolving sales or delivery issues
  • Maintaining prospect and customer profile information
  • Providing management with appropriate sales activity reports in a timely manner

Requirements:

  • 3+ years in a payments and/or eCommerce sales capacity with a successful track-record of increasing sales and developing effective sales strategies in a self-directed manner
  • Outstanding written and oral communication skills
  • Superior business and negotiation skills
  • Extensive industry contacts
  • Ability and willingness to travel as required

To apply please email your resume to jobs_us@bluesnap.com


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Fraud Prevention Manager: Blueport Commerce, Boston, MA, USA

Blueport Commerce is looking for someone who is a natural leader, thrives in growth environments, and has proven experience of leading a successful team.  We help big-ticket furniture retailers create cohesive, engaging, and modern omnichannel shopping experiences. This exciting role has three primary functions: fraud prevention, operations, and customer care – all paramount for taking our team to the next level. This role reports to a member of our executive team. The ideal candidate must be high energy, optimistic, friendly, creative, organized, tech savvy, devoted and possess a passion for people, the internet, online shopping and furniture. We are looking for a Jack (or Jill) of several trades (i.e. order verification, customer service, sales, operations, client alignment) all around the complete end-to-end customer experience. 

Local candidates only please.

Responsibilities:

  • Create a fun and inspiring atmosphere for the team.
  • Manage our fraud and chargeback incidents to industry benchmarks.
  • Analyze, develop and implement procedures that will promote quality assurance of all daily functions for our clients and internal key performance indicators.
  • Direct, monitor and manage all outside vendors that support our services.
  • Act as a key contact for fraud prevention, customer care, and operations matters, both strategic and tactical in nature, conveying proactive subject matter expertise.
  • Drive a first call resolution mindset and practice across all activities.
  • Coordinate with internal resources and external clients to ensure a best-in-class experience to our customers.
  • Expand the customer care touch points as new consumer behaviors, communication channels, and technology tools emerge.
  • Bring a sense of urgency to the work at hand and provide detailed follow-through on all desired actions.

Key Accountabilities:

  • Motivate, manage, and mentor a team of hourly customer care specialists and two supervisors. (This includes shift and vacation scheduling, monitoring remote employees, completing performance reviews, and maintaining an overall productive and positive team atmosphere).
  • Run our fraud management (aka order verification and loss prevention) efforts to minimize chargebacks and maximize sales.
  • Leverage daily customer feedback and situations to develop a set of processes, workflows, and policies for internal use and deployment by our retail clients.
  • Manage full suite of consumer touch points including (but not limited to) inbound/outbound calls, emails, chat, and co-browsing.
  • Utilize our fraud management and customer care toolkit of cloud-based platforms to ensure best-in-class performance, workflows, and reporting.
  • Communicate daily with Blueport management team, Account Directors and retail platform clients.
  • Develop a process for bringing the voice of the customer to the company on a regular basis.

Skills & Abilities:

  • General management, organizational and time management skills are essential.
  • Proven effectiveness to negotiate and resolve complaints on an escalated level.
  • Superior attention to detail.
  • Strong written and verbal communication skills.
  • Ability to think creatively.
  • Comfort in working within a SaaS, in-house order management system including creation and analysis of daily, weekly, and monthly reports.
  • Knowledge of furniture styles and design elements highly preferred.

Minimum Requirements:

  • 4-year college degree or equivalent combination of education and work experience.
  • CNP and fraud management experience.
  • Minimum of 5 years’ experience in a retail fraud prevention or ecommerce customer care environment.
  • Strong technical savvy and experience with third-party fraud management software.
  • Data-driven mindset and strong Excel skills.
  • Ability to create custom reports from tools and derive insights from data to identify respective actions.
  • Knowledge of call center management applications, industry standards/requirements, automatic call distribution technology, workforce management software, service quality assurance programs, CRM tools, and industry best practices.

Local candidates only please. Click the following link to apply: http://bit.ly/1yvWP1W


StubHub Header

Manager, Trust and Safety (Grade 25/26): StubHub, East Granby, CT, USA

StubHub is seeking an experienced Trust and Safety Manager in its East Granby, CT center of excellence. This newly created role will report to the Sr. Manager-Global Trust & Safety Operations, and is responsible for leading the teams providing 24x7 transactional fraud protection & risk mitigation for StubHub’s North American marketplace. In addition to leading a great, hard-working team, the incumbent will aggregate fraud trends, recommend rule adjustments to minimize future losses, partner with customer support teams, and own operational reporting for T&S.

Job Duties Include:

  • Lead a high performing team responsible for transactional fraud, user policy enforcement, chargebacks & risk
  • Develop operational expertise, and routinely interact with senior managers regarding fraud operations, trends, and key performance indicators
  • Develop managerial and communication routines to ensure supervisors are monitoring their teams’ productivity and schedule adherence (1:1’s, monthly goal reviews)
  • Maintain a flexible work schedule to be able to spend focused time with each shift on a rotating basis
  • Ensure direct reports develop and communicate action plans for individual agent performance based on assessment of strengths and weaknesses and that specific objectives are set for each employee that includes performance, training and developmental goals annually
  • Work closely with StubHub’s eCrimes Investigations team to ensure orderly case management
  • Ensure that teams are adequately prepared for upcoming workflow and/or procedural changes concerning high profile concerts and sporting events
  • Ensure that all fraud trends including buyer, seller and collusion fraud, are identified and communicated appropriately
  • Identify all unique training needs for the team and work with the appropriate resources to ensure training is developed and delivered to agents
  • Ensure that all fraud queues and reports are worked according to department standards
  • Contribute to the implementation of workflow process improvements, including both case management and administrative tools workflows as needed

Job Requirements:

  • Bachelor's degree or Equivalent experience
  • Minimum of five years managing operations teams dealing with fraud, credit, collections, or risk management, in the financial, retail, or ecommerce industry preferred
  • Minimum of two years supervisory experience required
  • Strong working knowledge of Siebel and Accertify (preferred)
  • Analytical abilities are required to assist representatives in building cases, performing investigations and making decisions on potentially fraudulent orders
  • Professional demeanor in dealing with internal and external customers via phone and email is essential

Basic Qualifications:

  • Minimum of five years managing operations teams dealing with fraud, credit, collections, or risk management, in the financial, retail, or ecommerce industry preferred
  • Minimum of two years supervisory experience required
  • Bachelor's degree or equivalent experience

About StubHub:

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company’s FanProtect ™Guarantee. Company partners include the Ottawa Senators and the Rogers Cup Tennis tournament, along with over 60 teams in the NFL, MLB, NBA, NHL, MLS and NCAA, complemented with companies such as ESPN, AEG, Tickets.com, and Paciolan.

To apply please email your resume to jhogsed@stubhub.com


VerifiHeader

Director, Chargeback Operations: Verifi, Los Angeles, CA, USA

Verifi is looking for a Director, Chargeback Operations to join our company! In a company with an energetic environment, you will have an opportunity to work amongst individuals considered to be seasoned experts within the payment industry. We are an innovative leader in the payment space for ecommerce merchants. We are growing and are looking for an experienced, energetic professional to lead our Chargeback Operations team. Join Verifi and you join the leading solution in the ecommerce marketplace for payment and risk management.

Your responsibilities will include:

  • Providing overall direction and guidance for Chargeback Operations with the objective of maximizing representment and win rates while achieving productivity objectives and expense controls.
  • Leading, developing and inspiring a team of 50+ Team Leads, Quality Assurance Analysts and Chargeback Recovery Specialists in a multi-office environment to achieve performance expectations and create a team environment reflective of company culture.
  • Actively pursuing opportunities for process improvements and operational efficiencies while driving quality assurance.
    Coordination, planning and execution of staffing, scheduling and workflows.
  • Reporting to proactively monitor client and team performance across multiple metrics and take timely action on identified opportunities.
  • Acting as a subject matter expert in dispute handling including superior knowledge of Association rules and regulations as well as payment industry processes/terminology.
  • Working collaboratively and cross-functionally to troubleshoot, analyze and resolve impacts to clients/processes and support product initiatives.
  • Cultivating long-term, collaborative relationships with key internal and external stakeholders and third party providers to achieve operational objectives.
  • Minimal travel between Los Angeles and Las Vegas required
    Any additional duties as assigned

You bring to the table your:

  • Bachelor's degree or equivalent experience in lieu of degree
  • 7+ years relevant experience in consumer financial services, or payment services organizations
  • 4 years experience leading large hourly teams in data processing, chargebacks, and/or customer support environment within multiple geographic locations
  • In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies and products/service offerings both domestically and globally
  • Proven track record of complex problem solving and independent decision making
  • Independent, critical thinker with strong strategic planning skills, adept at quickly grasping and applying new concepts
  • Strong influencing skills 
  • Effectively communicate strategy and develop actions in support of it.
  • Ability to read situations quickly and step up to conflict, taking proactive steps to remedy
  • Proven ability to work in a team setting, presenting a professional image and commanding the respect of staff, peers, and senior management
  • Experience performing well under pressure; working within a fast paced, high volume environment
  • Excellent verbal and written communication skills
  • Exceptional analytical and quantitative skills
  • Proficiency in Excel, Word, and PowerPoint
  • Excellent time management skills, with the ability to multi-task and be flexible

We offer:

  • Dynamic, stimulating and open environment with opportunity for personal development.
  • Medical, Dental, Vision, Life Insurance 100% company paid premiums
  • 401k, Competitive salary, Paid Time Off, and Paid Holidays
  • Paid parking and complimentary food
  • Socially conscious and community oriented company
  • Energized employment filled with activities and events
  • Base Salary, plus commission, plus bonus, and stock options

Click the following link to apply: http://bit.ly/1Ce7cv7


Expedia Jobs at CNP

Sr. Manager, Product, Payments - LATAM - Washington State, USA

The Payments Senior Manager will play a significant role in the continued growth of a 2013 Bloomberg Businessweek 50 list company, an annual ranking of S&P 500 companies with the best recent performance and outlook for the future. Expedia, Inc has been focused on expanding its leadership position in international markets with revenue contribution from international markets nearly doubled in the past five to six years. Our brands include Expedia, Hotels.com, Egencia, Expedia Affiliate Network and Hotwire.

The Payments Senior Manager reports to the Director of Global Consumer Payments; and will work closely with internal and external stakeholders to manage end-to-end responsibilities of a portfolio of alternative payment products. As a senior member of the Global Consumer Payments team, the Payments Senior Manager will be responsible to ensure assigned products meet and exceed high processing standards, including customer experience, cost, revenue, security, technical precision and scalability. The Payments Senior Manager will work across the company with existing platform systems and internal stakeholders (including legal, tax, accounting, treasury and IT security teams) to enable alternative payment products that grow with brand needs:

  1. Perform payments landscape analysis - Perform thorough market and brand analysis to surface the most significant payment methods, work with brands and key stakeholders to prioritize alternative payment needs.
  2. Drive payments requirements - Define key payments requirements throughout the life cycle of a transaction (e.g. checkout experience, back-end reconciliation, refunds, settlement requirements, and vendor requirements.) Champion key payments requirements with internal stakeholders and provide payments oversight to product implementation to ensure seamless payments experience.
  3. Manage alternative payments vendors - Select, negotiate with and manage our external payment service providers internationally including acquirers, processors, alternative providers, raising the bar by instilling competition and tightening requirements in contract and SLAs.
  4. Manage key payment metrics - Establish, build and report key metrics for alternative payment methods.


A successful candidate will:

  • Understand the global payments landscape, competitive offerings and customer needs
  • Leverage qualitative and quantitative data to support prioritization and positioning
  • Work across the company to build partnerships and leverage Expedia assets to develop products that grow with our customer and business needs
  • Communicate, coordinate and influence a range of stakeholders, including senior management, product development, information technology and finance teams
Basic qualifications:
  • Require strong experience in payment systems
  • Track record of bringing successful payment products to market online
  • Expertise in emerging payments markets strongly preferred -Latin America
  • Experience with a large ecommerce merchant or a payment processor preferred
  • Product management experience preferred but not required
  • Ability to juggle multiple competing priorities and create a sense of urgency in a fast paced, dynamic environment
  • Fluency in Spanish or Brazilian Portuguese a plus
  • Must be willing to travel internationally

To apply online, go to http://bit.ly/1BqKfmF


Forter Jobs at CNP

Sales Director / Sr. Acct Exec: Forter - New York, NY

About Forter: Forter is changing the way fraud is managed online.  Backed by Sequoia Capital and NEA, Forter delivers real time, completely automated fraud protection to online merchants.  We align our incentives with our clients businesses and uniquely offer a charge-back guarantee to underwrite client confidence in our solution. Our technology allows vendors to increase sales and reduce charge-backs while always staying ahead of the fraudsters. Forter’s SaaS solution combines advanced cyber intelligence, identity analysis and behavioral data in order to create a multi layered fraud detection mechanism.  For clients, this means a high-ROI solution at the most critical point of the purchase funnel.  Forter was founded by executives from Fraud Sciences which was acquired by Paypal in 2008.  It is headquartered in Tel Aviv, Israel with US offices in San Francisco.  We’re looking for smart, talented and passionate people to join our team.

Who We’re Looking For: Forter is looking for an extraordinarily talented individual to help build a world-class sales team.  The Sales Director will be a foundational member of the team responsible for driving new customer acquisition and establishing and nurturing a strong pipeline.  The Sales Director must be an athlete – serving as a player/coach, and having a key entrepreneurial role in establishing Forter’s presence in the US by developing an east coast team. We are looking for a self-starter with exceptional executive presence.   You have to be able to manage a broad territory and be able to skillfully run the entire sales process supported by a team of the top fraud experts in the business.

Job Specific Responsibilities: You will be expected to consistently meet and exceed revenue targets by selling Forter’s SaaS eCommerce anti-fraud solution to online merchants. Must have a strong consultative sales approach and a passion for the industry, acting as a trusted adviser throughout the sales cycle.
The successful candidate should show relevant experience in B2B SaaS / Enterprise Sales – approaching companies, finding the relevant decision maker/s, setting meetings, presenting company’s value proposition, negotiating and closing business.

Candidate Requirements

  • Work-hard, play-hard spirit.  High integrity and passionate about winning.
  • Minimum eight years as a top quota carrying direct sales executive, track record outperforming targets and annual quotas.
  • Proven success in selling innovative solutions/services to merchants / enterprises is a must; with focus on selling FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions).
  • Strong network with a proven track of enterprise sales within Top 500 eCommerce companies.
  • Demonstrated success in target account selling in a multiregional capacity across the North America.
  • Ability to build strong relationships demonstrated in prior experience prospecting and leveraging industry contacts to develop and close new business.
  • Optimally a strong understanding of the online payment industry, including credit card issuing /acquiring experience and familiarity with its eco-system (partners, resellers, processors).
  • Experience in a fast-paced startup, with the ability to work in a rapidly expanding and changing environment.
  • Independent, flexible, hard-working, with exceptional organization skills for managing and closing complex sales cycles.
  • Excellent executive-presence – with outstanding presentation and communication skills
  • Flexibility to travel as required
  • You are expected to be a self-starter and significant contributor, highly motivated, hungry and ambitious.

What We Offer

  • An opportunity to be a foundational member in a high-growth entrepreneurial venture
  • An important seat at the sales leadership table
  • A high-integrity, passionate, incredibly smart and fun culture.
  • A challenging, energetic and rewarding working environment with opportunities for professional growth and promotion.
  • Competitive Salary based on skills and expertise – with base salary + commission.
  • Stock Options
  • Employee benefits / insurance / etc

To apply please email your resume to noam@forter.com


WorldPay Jobs at CNP

National Sales Executive: WorldPay - Work From Home

The National Sales Executive is primarily responsible for prospecting and penetrating payment processing opportunities in the Supermarket class of trade in the United States. It is preferable that this person be based in the West or Southwest. This person will use various means and programs, including cold calling, methodically creating and executing marketing campaigns and mass mailing efforts. This person will be interacting directly with prospective and targeted merchants and will focus on expanding the overall acceptance of Bankcard Sales. In addition, the person will communicate information on the Worldpay suite of products and services. Worldpay National Sales Executives enjoy one of the most lucrative compensation plans in the industry.

  • This is a work from home opportunity
  • Bachelor’s degree is preferred
  • 7-10 years’ experience in the field of sales, business development, and client relations
  • 3-5 years’ experience selling into national clients defined as $5M in bankcard volume and above
  • 3-5 years’ experience in contract negotiations
  • Understanding of petroleum and integrated Point of Sales Systems
  • Desire to grow National Sales business
  • Work closely with other internal departments
  • Excels in establishing relationships with vendors
  • Can perform high client-level entertaining

WHO IS WORLDPAY?

Worldpay is the fastest growing company in the merchant services and card processing industry. Although we are big - 3,400 employees globally serving over 400,000 businesses, processing over 3,200 transactions per minute, 7.4 million payments per day and over 8 billion transactions exceeding $100 billion annually – we operate like a startup company with a culture built on rapid idea generation, innovation, collaboration and an emphasis on the growth and empowerment of our best asset. Our people! With U.S. Headquarters in Atlanta, GA - our global footprint includes offices in London, Cambridge, Gateshead, Harrogate, Edinburgh, Belfast, Bunnik (Netherlands), Sweden, San Francisco, Montreal and Singapore.

WHAT MAKES WORLDPAY SPECIAL?

Worldpay is a place where you can make a real difference. Not only in your own career, but in the businesses of the customers we serve and support across the globe. At Worldpay you can expect to join a world-class family. Not only are we the fastest growing company in our industry, but we are also the fastest at investing in the success of our people. With industry leading customized training programs, proprietary software, equipment, tools, partners and referral programs, we’re committed from day one to the success of our number one asset, our people. They are what make Worldpay special.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Worldpay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.

To apply please email your resume to Jason.Woods@worldpay.us





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