ACI, Ethoca Partner to Help Merchants Avoid Chargebacks ACI Worldwide this week unveiled a partnership with Ethoca under which the Florida-based payment processor will offer customers using its e-commerce solution access to Ethoca Alerts. The Toronto-based company leverages a network of issuing banks to notify merchants, processors, acquirers and PSPs of transactions that have been confirmed fraudulent before those transactions turn into chargebacks. Many times, after discovering fraud, a consumer’s first call is to their issuing bank to dispute the charge. For e-commerce merchants, often the first time they are aware of the issue is when they are notified weeks later that the transaction is being charged back. Merchants that are alerted before the chargeback occurs are able to resolve disputes directly with consumers, saving the fees and penalties associated with chargebacks.

“We are excited to support integration with Ethoca to offer our clients even greater flexibility in determining the ideal fraud management solution,” said Wolfgang Berner, director at ACI Worldwide. “ACI’s global e-commerce payments network of more than 350 card acquirers and alternative payment methods is accessed through a single technical integration to ACI’s open API-based platform. The addition of Ethoca Alerts enables a further way to fine-tune payment and fraud management operations for any business case.”