July 3, 2018
At the recent CNP Expo, Card Not Present again sat down with online merchants who shared their views on e-commerce payments and fraud and what information they hope to bring back to the office. Our conversations are the basis for the Merchant Matters video series.
Today, Megan Mahoney, fraud operations manager at Blueport Commerce, talks about the challenges of hiring and managing in this industry. Despite vast advances in automation, humans still form the basis of great fraud teams. What characteristics should managers seek out when hiring fraud fighters and how do you get the best out of them?