March 22, 2018
Rumors are swirling that Amazon could be building out the bricks-and-mortar channel of its burgeoning omnichannel business by acquiring some of the locations of bankrupt Toys “R” Us. First reported by Bloomberg News, the company’s foray into grocery (Whole Foods), bookstores and the cashier-less convenience store concept (Amazon Go) could expand with an influx of physical retail locations. Neither Amazon nor Toys “R” Us have commented on the story.
Walmart and other traditional retailers that now have extensive e-commerce operations have been investing in omnichannel systems that break down the walls between heretofore siloed departments enabling companies to fulfill online orders through local stores and facilitate returns of online orders, among other features. Many experts have touted omnichannel capabilities as the one advantage traditional retailers with a digital presence have over e-commerce pioneer Amazon.
March is Omnichannel Month on Card Not Present. Visit our special section for a collection of content highlighting the challenges and opportunities faced by companies meeting the demands of their customers in all the ways they demand.