May 16, 2018
Be a platform. That was just one of the pieces of advice that payments-veteran-turned-executive-coach Tracy Wilk had for CNP Expo attendees during a Wednesday morning keynote address. Wilk, who most recently spent a dozen years at Google in roles including chief of compliance, director of finance and vice president of Google Payments, said platforms in the e-commerce and payments industry excel at making connections and enabling new services. During their career, people that excel at making connections and exchanging information across a wider area (within and outside their companies) will thrive.
There are lessons, he said, that can be taken and applied to career success from the last 60 years in the payments industry—from the introduction of BankAmericard, which eventually became Visa, to the rise of Square.
According to Wilk, the fundamentals of successfully navigating your career in the digital age include being a specialist and a generalist, being able to make a unique contribution and managing your insecurities.
“You have to know about payments, but be open to and capable of knowing more,” he told the Day 2 crowd. “We have to be able to become Renaissance people. You also have to be thoughtful about what you can uniquely bring to the table. If you’re not bringing that to the table, someone else will or what you’re doing is going to be outsourced. And finally, if we can’t represent ourselves, our team or our company well—if we can’t represent ourselves with confidence—then no one will have the confidence to give us more responsible jobs.”