VerifiVerifi is looking for a talented Relationship Manager to join our company, in our London office. 

At Verifi you can have an immediate impact on product creation and client satisfaction.  In a company with an energetic environment and passionate team members, you will have an opportunity to work amongst individuals who value a client-centric relationship and who are considered to be seasoned experts within the payment industry.

Join Verifi and you join the leading solution in the e-commerce marketplace for payment and risk management.

Your responsibilities will include:

  • Building a high touch, consultative, strong relationship with your clients through regular and open communications
  • Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet your client needs
  • Coordinating closely with the Integration Team when boarding clients or enabling services
  • Being the liaison between your client and Verifi internal teams
  • Analyzing and monitoring your client’s overall performance ensuring the resolution of any issues through the client support team
  • Demonstrating on-going value to clients and maintaining existing revenue streams through client retention
  • Travel required to client sites and/or tradeshows and marketing events
  • Any additional duties as assigned

You bring to the table your:

  • Bachelor’s degree or equivalent experience in lieu of degree
  • Experience managing 15 to 20 client accounts at a time
  • Experience of at least 7 years in a B2B customer service or account/relationship manager role
  • Experience with B2B integrations, in particular, API knowledge and/or high-level understanding of technical specifications or requirements,
  • Proven ability to build strong relationships, represent products and/or services to clients, demonstrate a positive ROI, and resolve client concerns
  • Proven ability to work in a team, presenting a professional image and commanding the respect of staff, peers, and senior management
  • Experience performing well under pressure; working within a fast-paced, high volume environment
  • Results oriented, highly self-motivated, and quick-to-learn personality
  • Excellent verbal and written communication skills
  • Strong research, analytical, and follow-through skills
  • Proficiency in Excel, Word, and PowerPoint
  • Excellent time management skills, with the ability to multi-task and be flexible
  • Previous experience with SaaS, e-commerce, Card-Not-Present merchants, gaming, or general payment processing, is preferred

This position offers:

  • Dynamic, stimulating and open environment with opportunity for personal development.
  • Competitive salary, Paid Time Off, and Paid Holidays
  • Socially conscious and community oriented company
  • Energized employment filled with activities and events

To apply for this job, click here.