In the past, merchants looking for guidance on payment-related rule changes and best practices from the card brands relied almost entirely on their payment processor/acquirer. Communications making their way through this filter, however, did not always arrive with full clarity or timeliness. To provide more direct communication with merchants, Visa recently started posting more often on its Website in the Merchant Resource Library, a resource developed especially for merchants accepting Visa credit, debit and prepaid cards. Visa, in an effort to foster better communication with merchants, said it will post directives and best practices regularly.
While these communications are for all merchants, CNP merchants should take special care to bookmark this page: Several new rules changes and updates that specifically impact them are coming soon. Look for in-depth examinations of these changes and how they affect CNP merchants in CardNotPresent.com over the next several weeks. In addition to information about upcoming changes, merchants will find best-practice resources on topics such as utilizing account updater efficiently, managing and optimizing authorizations and reporting requirements when there is a suspected data compromise.
Mastercard also has a Website—Mastercard Merchant Support—with information directly accessible by merchants on similar topics, including explaining interchange and best practices around authorizations and reversals. Accessing these resources can help you stay on top of new payment processing changes, and will provide information on topics relevant to all CNP merchants.
The Visa Merchant Resource Library can be found at https://usa.visa.com/support/merchant/library.html and the Mastercard Merchant Support page is: https://www.mastercard.us/en-us/merchants/get-support.html.