News, Education and Events Decoding Digital Payments & Fraud

News, Education and Events Decoding Digital Payments & Fraud

Dwolla, WorldPay Serve up Customers Some Down Time – April 1, 2013

Dwolla, WorldPay Serve up Some Down Time

April 1, 2013

Dwolla, the Des Moines, Iowa-based Internet payment startup, apparently got caught up in a tech war that started between hackers and an anti-spam group in the Netherlands, resulting in Dwolla users being unable to access the company’s Website (and, consequently, their accounts) for two days late last week. On Thursday, Dwolla acknowledged in a blog post that the company hosting its servers was “the victim of a distributed denial of service event (DDoS) resulting in limited or no availability to” By 2:30 p.m. ET on Friday, the site, its API and mobile apps were back up and running.

A comment thread attached to the blog post was riddled with customer concern and complaints, but Dwolla employees, including CEO Ben Milne, were highly visible in the thread and on Twitter attempting to reassure customers that the disruption was a denial of service attack against the Website and did not affect customers’ accounts.

Separately, and unrelated to the DDoS attacks Dwolla and others are experiencing, online gateway provider WorldPay acknowledged its own problems when a merchant took to Twitter earlier in the week apologizing to its customers who couldn’t make online transactions because of a WorldPay gateway outage. The disruption reportedly lasted several hours and was triggered, WorldPay said, by a general maintenance update.

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Daniel Leibovitch