August 24, 2016
CNP Expo: Bust the Bad Guys – How Good Ol’ Fashioned Police Work Can Help Your Antifraud Efforts
May 19, 2015
George Soto, director of corporate/global investigations and e-commerce at Office Depot, led Tuesday afternoon’s last session about how merchants can work with law enforcement to prosecute fraud and why it’s beneficial. Skip Myers, director of loss prevention and risk strategy for Micro Center, said that in cases of fraud, “I look at every bit of data in a fraud case as a piece of evidence. The more evidence you have, the more you inspire the police that this case is winnable and show that you are committed to seeing it through.”
The other panelists agreed that the more information you have for law enforcement when you reach out, the more likely you are to see successful arrests and prosecutions. Lisa Bolton, operations manager for Food Service Warehouse, said, “I provide them with any documentation, copies of the chargeback documents, bank statements to prove that we incurred a loss, video surveillance footage… basically, I give them all of the information I have access to. I have to show we have incurred the loss from this person’s actions.”
Beatriz Binkley, a senior analyst with the National Cyber Forensics & Training Alliance, recommended that merchants avail themselves of the many free and open-source tools out there to track down details like the fraudster’s name, social media profiles, and information about their IP address, so they can include that information in their report.
Eric Boles, senior manager of global e-crime investigations at StubHub, advised partnering with fraud teams from other companies to build a stronger case. “We’re part of a competitive marketplace [in ticketing], and we hold weekly calls with our competitors’ fraud teams in which we share fraud trends, suspicious phone numbers, and other information. And, with law enforcement, the more instances of crime you link together, you’re showing them a bigger dollar loss and greater impact on the community, which means a bigger case.”
The panel also drove home that no matter how small the loss, it is always a good idea to report fraud. Said Myers, “You never know if your piece of information will break open an already-ongoing investigation.”