September 21, 2017
Apple made a big deal of the facial recognition feature that replaced fingerprint authentication in its new iPhone X, but iPhone users are not happy about it, according to a new report. U.K.-based consultancy Juniper Research found that 40 percent of U.S. iOS users said they would not use FaceID to secure payments. Those polled were much more likely to identify fingerprint (74 percent) and voice (62 percent) as biometric authentication technologies they would be likely to use.
“Transaction security is a key barrier for mobile financial services adoption,” said Juniper’s James Moar, the report’s author. “Addressing these concerns will bring many consumers to the point where they will consider using such services.”
The survey also found that the bulk of mobile payments growth will come from users who already have tried services like Apple Pay and Android Pay. Seventy-three percent of smartphone users who already use mobile phones to make payments said they expect to increase their usage. At the same time, only 39 percent expect to start using their device to pay.