December 14, 2017
Airlines are among the most popular targets for online fraudsters, trailing only retail and online banking, according to research assembled by Warsaw, Poland-based Nethone. In a blog post, the company, which uses AI technology to identify and prevent online fraud, said fraud in the travel industry can be especially challenging because customers come from so many different parts of the world. Their varied online habits, preferences and payment methods can lead to more false positives and require more manual reviews for airlines and other travel companies.
Data aggregated by Nethone found four interesting behaviors exhibited by fraudsters targeting travel companies that differentiate them from legitimate customers.
- Private browsing, which might seem suspicious, is actually used by legitimate customers nearly twice as often as by fraudsters (4.1 percent vs. 2.3 percent).
- Beware of copy-and-paste. Nearly 30 percent of fraudsters copy and paste payment card information into checkout fields compared to only 12.2 percent of legitimate customers.
- User-agent, a label with information about the operating system of the device being used, is spoofed by 6.8 percent of fraudsters. Only 0.29 percent of legitimate customers spoof user-agent.
- If the device being used to place an order is a virtual machine, it is almost certainly a fraudster at the controls. More than 4 percent of fraudsters use virtual machines while only 0.05 percent of legitimate users employ them.