Verizon Wireless Backs Off Online Payment Fee after One Day

Jan. 3, 2012

In response to consumer backlash and the specter of FCC investigation, Verizon Wireless on Friday reversed a one-day-old decision to implement a $2 fee for telephone and online payments. “At Verizon, we take great care to listen to our customers,” said Verizon Wireless president and CEO Dan Mead. “Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient [payment] options, eliminating the need to institute the fee at this time.” On Thursday, Verizon Wireless said it would institute a $2 fee starting on Jan. 15 for one-time payments made online or by telephone. Dow Jones Newswires reported earlier Friday that the Federal Communications Commission was “concerned” about the proposed fee and planned to investigate the matter. Almost immediately after the announcement to implement the fee, several petitions appeared on the Website. Published reports put the total number of signers of the various petitions at more than 1 million.