Studies Highlight Importance of Understanding Mobile Fraud

In the past two weeks, two separate studies have paid some attention to card-not-present fraud perpetrated through the m-commerce channel. Each of those efforts have corroborated an issue that has been examined annually for the past three years by, Kount, Braintree and The Fraud Practice in what has become one of the largest surveys in the world focused exclusively on mobile CNP fraud: the propensity of e-commerce merchants to attack m-commerce fraud using the traditional tools they employ on their Websites. The study’s authors are seeking merchant input again this year.

Last year, one of the key findings unearthed by the research was that despite more merchant support for mobile transactions than ever (82 percent compared to 69 percent the year before), more than 40 percent could not identify what share of their total fraud losses came from the mobile channel. The study’s authors are looking to see if merchants have made progress in the past year on this and other mobile fraud issues.

“We’re interested to see if merchants have twigged to the importance of distinguishing between mobile and traditional e-commerce fraud,” said Editor-in-Chief D.J. Murphy. “We hope the data this year show that the confusion around whether or not companies even need to take a different approach has abated.”

To add your experience to this year’s study, please click here. All merchant readers of—whether they accept mobile transactions or not—are invited. Every participant who completes the questionnaire is entered in a drawing to win one of five Apple Watches and will receive an advance copy of the report.

Learn more about this topic at these CNP Expo Education Sessions in Orlando, FL from May 22-25, 2017.

  • Assessing Fraud Risks for Mobile CNP Payments
  • Mobile Payments: Challenges and Opportunities