Semafone, Cognia Partner for Call-Center Payment Solution
July 10, 2014
Two U.K. companies have joined forces to offer a safer way to accept payments for U.S. call centers. Semafone and Cognia have partnered to provide call centers an array of services that will ensure PCI compliance and enhanced security for companies that rely on call-center agents to handle payments. Semafone’s technology ensures that the agents themselves never have access to payment card information when accepting and processing payments via the phone. Cognia provides cloud-based call recording and analytics to reduce fraud.
“The crucial element in this alliance is about delivering more choice and greater flexibility to customers,” said Curtis Nash, CEO of Cognia. “As two leading innovators in the payment processing and communications capture and analytics cloud space, we feel that the strength of our solutions working together will lead the market for secure payment processing in an area where the security threat is still high and where enterprises of all types need to assure a low security risk as well as compliance.”