Online Resources Targets Utilities

Aug. 30, 2010

Online Resources Corporation, an online financial services provider, said that over the last six months it has signed new agreements with more than 40 utilities across the nation for various services within its eCom Advantage suite of electronic billing solutions. Seven new biller-direct utility clients, including three of the 15 largest electric utilities and the largest investor-owned water utility in the U.S., selected Online Resources to power their customers’ billing and payments. Customers can pay through the Internet, email, Interactive Voice Response or call center environments. “Utilities are increasingly looking to Online Resources’ suite of electronic billing, payment and receivables solutions designed to meet the varied payment preferences of their customers,” said Robert R. Craig, executive vice president of e-commerce Services for Online Resources Corp. “We look forward to providing our utility clients additional customer service and cost benefits as we further drive online enrollment, move customers from paper to electronic billing and offer additional options such as text and iPhone apps.”