National Grid Turns to Fiserv
for E-Billing
March 21, 2011
Fiserv, Inc., a Brookfield, Wis.-based provider of financial
services technology solutions to banks, recently announced that National Grid, which
delivers gas and electricity to customers in Massachusetts, New Hampshire, New
York and Rhode Island, will use Fiserv’s e-Bill Distribution for electronic
billing. National Grid said its 3.3 million electricity customers and 3.4
million natural gas customers will have access to secure e-bills if they bank
with one of the 3,000 national and local financial institutions in the Fiserv
network. “Our customers are increasingly relying on electronic billing and
payment because it is fast, convenient and helps eliminate the clutter of
paper-based statements,” said Jeff Martin, director, billing and systems at
National Grid. “Delivering bills to financial institution sites is an important
complement to our existing billing capabilities, and helps enhance customer
satisfaction.”