Advertisement

Consumer Group: Direct-Carrier Billing Lacks Consumer Protections

Dec. 27, 2011

Consumers Union, the San Francisco-based consumer watchdog group that publishes Consumer Reports magazine, recently targeted direct-carrier billing for online purchases as a mobile payment method that lacks protections for consumers. The advocacy group urged top wireless carriers to strengthen their contracts to protect consumers in the event that their phone is lost or stolen or if a merchant makes a billing mistake or the customer is not satisfied with a purchase. "Consumers using mobile payments should get the same strong protections they currently enjoy when they make purchases with a credit card or debit card," said Michelle Jun, senior attorney for Consumers Union, the nonprofit advocacy arm of Consumer Reports. "But we found that consumer rights can vary widely between wireless carriers and the protections carriers claim to provide are often nowhere to be found in customer contracts." CU has set up a section of its Defend Your Dollars Website that summarizes which carriers provide what protections. The group has urged consumers who wish to purchase items using their phones to use a service linked to a credit or debit card, which carry consumer protections mandated by law.



Advertisement


  • Apple Pay Coming to Websites - June 14, 2016
    Apple Pay Coming to Websites

    Apple Senior Vice President Craig Federighi announced during the company's Worldwide Developers Conference that consumers will be able to use Apple Pay to make online purchases through the Safari browser on iPhones, iPads and Macs before the holiday shopping season this year.

  • House Republicans Move to Repeal Dodd-Frank, Durbin Caps - June 9, 2016
    House Republicans Move to Repeal Dodd-Frank, Durbin 

CapsIn a speech on Tuesday, House Financial Services Committee Chairman Jeb Hensarling (R-Texas) said he will introduce legislation this month called the Financial CHOICE Act repealing parts of the controversial Dodd-Frank Act, including the cap on interchange banks can charge on debit transactions.
  • Trulioo Authenticates BRIC - May 24, 2016
    Trulioo Authenticates BRIC

    Vancouver, Canada-based Trulioo today announced its primary verification solution now is authenticating identities throughout the BRIC countries (Brazil, Russia, India and China).

  • MCX on the Ropes, Postpones CurrentC Rollout - May 19, 2016
    MCX on the Ropes, Postpones CurrentC Rollout

    Only a day after Walmart announced plans to launch a pilot for its in-store mobile payment system Walmart Pay in 110 Arkansas stores, the Merchant Customer Exchange (MCX) and its CurrentC mobile payment app appear to be struggling for survival.

Advertisement

 

 

Sign Up Today Free

Receive the twice weekly CNP Report and monthly feature articles providing in-depth examinations of global CNP issues.

Please take a moment and register.
* First Name:

* Last Name:

* Password:

* Confirm Pwd:

* Email:

Category:

Company:

 
Captcha
Answer:

 

 

CNP Archive

Researching companies or people in the CNP industry? Search our past coverage for targeted news and information.

Search here