Advertisement

Consumer Group: Direct-Carrier Billing Lacks Consumer Protections

Dec. 27, 2011

Consumers Union, the San Francisco-based consumer watchdog group that publishes Consumer Reports magazine, recently targeted direct-carrier billing for online purchases as a mobile payment method that lacks protections for consumers. The advocacy group urged top wireless carriers to strengthen their contracts to protect consumers in the event that their phone is lost or stolen or if a merchant makes a billing mistake or the customer is not satisfied with a purchase. "Consumers using mobile payments should get the same strong protections they currently enjoy when they make purchases with a credit card or debit card," said Michelle Jun, senior attorney for Consumers Union, the nonprofit advocacy arm of Consumer Reports. "But we found that consumer rights can vary widely between wireless carriers and the protections carriers claim to provide are often nowhere to be found in customer contracts." CU has set up a section of its Defend Your Dollars Website that summarizes which carriers provide what protections. The group has urged consumers who wish to purchase items using their phones to use a service linked to a credit or debit card, which carry consumer protections mandated by law.



Advertisement


  • Samsung Launches Samsung Pay - March 5, 2015
    Samsung Launches Samsung Pay

    Samsung this week launched its in-store mobile payment solution that looks and sounds a lot like Apple Pay, but its inclusion of technology from its new acquisition LoopPay may give it the edge in the short term.

  • Report: West Virginia Hospitable for CNP Fraudsters - March 2, 2015
    Report: West Virginia Hospitable 

for CNP Fraudsters

    In a state-by-state comparison in the U.S., a new report found West Virginia topped the list for the highest percentage of residents who had been victimized by fraud and for the state with the most fake IP addresses used by fraudsters to perpetrate card-not-present fraud.

  • Uber Confirms Driver Database Hacked - March 2, 2015
    Uber Confirms Driver Database Hacked

    On Friday, Uber acknowledged a data security breach that affected 50,000 of its drivers and said in it had become aware of the breach in September of 2014 and that the intrusion itself occurred on May 13, 2014.

  • ACI to Keep and Develop ReD Shield - Feb. 5, 2015
    ACI to Keep and Develop ReD Shield

    Florida-based processor ACI Worldwide this week said it has "confirmed its commitment" to the continuing development of the antifraud technology it inherited in its August acquisition of software provider ReD.

  • Cook: 2015 'Year of Apple Pay' - Feb. 2, 2015
    Cook: 2015 ‘Year of Apple Pay’

    Apple CEO Tim Cook said Apple Pay now accounts for more than two thirds of all dollars spent on in-store contactless payments across the three biggest U.S. card networks and called 2015 "the year of Apple Pay

Advertisement

 

 

Sign Up Today Free

Receive the twice weekly CNP Report and monthly feature articles providing in-depth examinations of global CNP issues.

Please take a moment and register.
* First Name:

* Last Name:

* Password:

* Confirm Pwd:

* Email:

* Category:

Company:

 
Captcha
Answer:

 

 

CNP Archive

Researching companies or people in the CNP industry? Search our past coverage for targeted news and information.

Search here