ID Analytics, Mattersight Partner to Fight Call-Center Fraud

June 12, 2014

ID Analytics, Mattersight Partner to Fight Call-Center Fraud ID Analytics, a San Diego-based company that uses behavioral and other data analytics to reduce fraud for e-commerce and omnichannel merchants, has partnered with a Chicago company that fights fraud against call centers, which are becoming increasingly vulnerable, the companies said. Mattersight uses biometric and linguistic data gathered from phone calls to generate a score predicting the likelihood of a call-center call being fraudulent. ID Analytics said it will incorporate Mattersight’s technology into “future products.”

George Gelly, chief product officer for ID Analytics said: “Mattersight’s cutting-edge voice biometrics, linguistic algorithms, and our predictive analytics capabilities, combined with the power of our ID Network, will allow us to not only improve fraud detection rates, but also to reduce the amount of friction that good customers experience when subjected to cumbersome authentication activities.”