How to Get Your Fraud Team through the Holidays without Losing It

Finding the perfect holiday gifts for family and friends has always come with its share of hassles: non-existent parking, endless checkout lines and sub-freezing temperatures. Increasingly, consumers prefer to shop online in the comfort of their own home at any time of day they wish. According to a recent study by research firm eMarketer, online sales in the U.S. this holiday season are expected to exceed $94 Billion—up 17 percent from last year. For most U.S.-based online retailers, the six weeks between Black Friday and Christmas Day are the busiest time of year. And fraud professionals are impacted as much as—or more than—any other employees in an e-commerce retailer.

Staying ahead of the bad guys while trying to minimize false positives and support manual review amid an avalanche of orders can cause panic during the busy holiday season. CardNotPresent.com asked current and former merchant fraud managers to share their best tips for surviving the influx of orders and stress just around the corner for retailers around the world. We found that a mix of preparedness, creativity and a dash of the holiday spirit can get even the most harried fraud team through this craziest, most wonderful time of the year.


On CyberMonday, consider


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