|By D.J. Murphy, Editor-in-Chief
Chase Paymentech’s Orbital Gateway, which the company launched in 2001, was built for merchants of all sizes with the ability to deliver a customized experience for those that accept card-not-present payments. The same gateway that small merchants can connect to with little or no staff devoted to programming can deliver industry-leading technology through a direct connection to larger merchants.
The gateway offers merchants a range of traditional and alternative payment methods—including standard card brands, EMV chip, contactless and gift cards—and settlements in more than 130 currencies. The suite of Orbital products also includes advanced fraud management tools like device fingerprinting and proxy piercing that better protect customer data.
Chase Paymentech’s cost-effective tokenization capability is the feature the company believes does more to differentiate the gateway from its competitors than any other. The Orbital Gateway features no additional cost for token creation and data storage. The tokenization solution is integrated in a hosted pay page resulting in reduced PCI compliance scope for merchants.
Overall, transactions via the gateway have grown 36 percent annually for the past five years and the company’s merchant base has expanded 30 percent per year during the same period. In 2011, the Chase Paymentech Orbital Gateway processed more than 1.2 billion transactions.
In 2004, the company added the Online Chargeback System to its platform to increase automation and reduce costs for merchants associated with the labor intensive practice of dispute management.
It uses a rules wizard to automate numerous actions; including taking the burden off merchants by automatically submitting every card-not-present retrieval request to the card brands (a feature the company says has been extremely popular with its customers, totaling 50,000 uses per month). Other automation features—automatic re-presentation of 20 percent of all chargebacks and automatically generated reports that enable analysis of a merchant’s chargeback staff—are also popular among users of Chase Paymentech’s platform.
The system reduces costs by handling the entire process electronically, reducing paper processing and mailing costs. Merchants do not have to rely on paper reports, but rather can enter the system and work chargebacks online as soon as Chase Paymentech receives them. All documents from the card brands, any cardholder communication and other information are available to merchants online and in real time. The Online Chargeback System also lets merchants upload documents in bulk, enabling faster resolution.