CNP Expo: Ticket to Ride

May 20, 2015

CNP Expo: Ticket to Ride Travel and event ticketing are high-stakes fraud prevention spaces, in large part because a ticket is unique for a particular event. A Wednesday afternoon panel at the CNP Expo in Orlando, Fla., highlighted several solutions that can help prevent ticketing fraud. The first is collaborating with other fraud teams in your industry. Jennifer Watkins, director of credit card services and fraud prevention for ARC, remarked, “The bad guys are working together, and we should, too.”

The panelists also agreed that educating your customers is key. David Stewart, corporate security manager for VirginAmerica, said: “VirginAmerica includes a note on our site that these tickets can only be purchased legitimately from this site, not anywhere else. And there’s always the consumer who has to learn an expensive lesson first, but we do our best to educate them that, for instance, they’re not going to find legitimate airline tickets on Craigslist.”’s Editor-at-Large Karisse Hendrick, who moderated the panel, recommended that fraud managers be open to working with other departments to ensure that risk is considered in areas like development, operations, and marketing. “You don’t want to have a reputation as the person who just says no to everything, because they’ll just stop inviting you to meetings.”

Jeff Mathena, vice president of IT and information security officer of TicketNetwork, emphasized that “companies need to be constantly evaluating and reevaluating their tools. You can never sit back and say you’ve got it under control.” Stewart agreed: “Being a fraudster is a job like any other, and we need to work as hard as they do.”