CNP Expo Sponsor Snapshot: Chargebacks911

April 9, 2015

CNP Expo Sponsor Snapshot: Chargebacks911 Managing chargebacks can be an overwhelming task. It entails understanding the rules set by the card networks, knowing which disputes to challenge and what kind of response will ensure the best chance of a reversal, preserving the revenue. The task also can be quite manual: researching the dispute to determine what happened at the order level and how to resolve the dispute while balancing the need to both retain the revenue and keep the customer. Because this process is tedious and resource intensive, many merchants choose to have experts manage it on their behalf.

Chargebacks911 provides a suite of comprehensive risk management solutions including revenue recovery and loss prevention modules to manage and respond to chargebacks on a merchant’s behalf. In addition to a focus on responding to chargebacks for maximum revenue recovery, they also provide comprehensive analysis to assist merchants in preventing chargebacks.

They also know that not all chargebacks are due to credit card fraud or unsatisfied customers. The term “friendly fraud” was created to define customers who participate in the original transaction, but issue chargebacks to reverse the funds, resulting in them receiving the product or service for free.The issue of friendly fraud reportedly has become an $11.8 billion cost to merchants and Chargebacks911 specializes in identifying and resolving friendly fraud issues. The company prides itself in guaranteeing a return on investment for its services and has a strong presence in Europe, understanding the nuances of international chargeback processing.

Chargebacks911 also has a passion for educating card-not-present merchants.This year, the company is sponsoring the CNP Expo Boot Camp, a four-hour immersive training session focused on explaining the payments process, alternative payments, fraud prevention methodologies and of course, chargeback management. By sponsoring this training course, merchants attending the conference are able to obtain this foundational education free of cost.

“We are huge fans of collaborative conferences, believe in helping standardize regulations and guidelines that support sustainability of this space and love to support the card-not-present industry,” said Monica Eaton, CEO of Chargebacks911. If you have questions about chargeback management or how Chargebacks911 can help you reduce and reverse your incoming chargebacks, stop by booth #107 at the CNP Expo.To set up in an-person meeting in advance, contact .