Aussie State Gov’t Warns Consumers: Online Businesses Not Very Secure
Nov. 5, 2012
A state government in Australia is warning consumers to think about safety online during the holidays after commissioning a survey that found 48 percent of businesses in the country do not use a secure webpage for payments or collecting personal details and only 33 percent of businesses have a risk management procedure in place to deal with security breaches.
Anthony Roberts, the minister of Fair Trading for New South Wales (the most populous Australian state) sought the survey after receiving more than 7,000 complaints about online business practices in the past year.
The study, which polled more than 1,000 Australian consumers and 200 e-commerce merchants, also found only 52 percent of online retailers have a returns policy, 59 percent made their terms and conditions available online and 45 percent provided details about delivery times and costs. Roberts said e-commerce accounted for only five percent of total retail spending in Australia (US$11.4 billion) but the Fair Trading office expects that figure to grow 10 to 15 percent per year by 2015.